Frequently asked questions


Product Information:

Can I get a mail order catalog of your products?
We have our entire product catalog now listed on our website. There are variations and special order finishes available. Call 1-800-582-6229 to find out about special orders or variations. We no longer print direct mail catalogs due to environmental concerns and improvements in technology.

Will my bed look exactly as pictured on your website?
We receive many calls from customers whose expectations are surpassed and find our beds better than they thought. We have done our best to represent each item accurately as possible on our website, but we do consider each of our items a unique and handmade object subject to slight variations. Due to photographic lighting variations, the unique and authentic nature of the materials in our products and the hand-applications of finishes to each product, some slight variances are inherent. While we attempt to make every product we make as pleasing and beautiful as possible, your computer's monitor settings or the browser used may effect the way finish colors or textures appear on screen.

Can I get a finish swatch?
Many of our leathers, woods and fabrics do have swatches available by request. Due to the heavy nature of our iron and brass materials and the limitations in reproducing those finishes on a lighter material, metal swatch finishes are not available. To request a swatch sample, please call 1-800-582-6229. Monday-Friday 9-8, Saturday 10-7, Sunday 12-6.

What is included with my bed purchase?
Your bed purchase will come carefully packaged and include:
  • headboard
  • footboard or front rail depending on model purchased
  • two side rails
  • interior metal frame system to support your box spring and mattress (platform beds come with upholstered, padded wood decks to support your mattress, no box spring is needed)
  • detailed assembly instructions
  • all hardware and hand tools necessary for assembly
  • no mattress, box spring or bedding is included.

What is included with my headboard only purchase?
The headboard only option will come carefully packaged and include:
  • headboard
  • hardware
  • detailed instructions for connecting to a standard metal bed frame
  • no metal bed frame, mattress, box spring or bedding is included

What is included with my daybed only purchase?
Your daybed only purchase will come carefully packaged and include:
  • two daybed ends
  • back piece if applicable to model
  • two metal side rails
  • padded wood decks for mattress support ( no box spring is needed)
  • all hardware and hand tools necessary for assembly
  • detailed assembly instructions
  • no mattress or trundle unit is included unless also buying the additional daybed package

What is included in my optional daybed package?
Your daybed package (when purchased in conjunction with a daybed only) will also include:
  • pop-up trundle unit which fits under daybed (no assembly necessary)
  • 2 St. Regis or Chelsea mattresses

What is included in my canopy bed purchase?
  • headboard
  • footboard or front rail depending on model purchased
  • two side rails
  • canopy top rails
  • four finials, if additionally purchased or are included with specific models
  • interior metal frame system to support your box spring and mattress
  • detailed assembly instructions
  • all hardware and hand tools necessary for assembly
  • no mattress, box spring or bedding is included.

Where can I find the complete dimensions of a bed, daybed or bedding?
The height of a bed, daybed or headboard are on each product page on the web or in our catalog.

What mattresses sizes do your beds and linens accommodate?
All of our beds and linens are made to accommodate a variety of U.S. standard sizes. Size availability of specific products are noted on our website or in our catalogs on the product page of each item. Custom order sizes are often available and availability can be determined by calling a customer specialist at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6. Our products are made to fit these standard mattress dimensions:
  • Daybed 33 x 75"
  • Twin 39 x 75" (All of our daybeds and trundles are also available in this size)
  • Full 54 x 75"
  • Queen 60 x 80"
  • King 76 x 80"
  • California King 72 x 84"

How thick a mattress can I use on your beds?
Our bed are carefully designed and proportioned to accommodate all standard mattress thicknesses, but have the best aesthetic appearance when used with standard mattresses between 8" to 12" thick. Since some modern mattresses are substantially thicker, some bed models may be special ordered to accommodate this additional thickness. Our sheets and bedding are designed with deep elastic pockets for an excellent fit on most mattresses. Please call our customer specialists at 1-800-582-6229. Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 for more information and specific product suggestions for extremely thick mattresses.

Will my water bed or adjustable (electric) bed work in your beds?
It is possible they will. As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:

  • Modifications for extra thick & jumbo mattress sets
  • California King size beds (72�x 84�)
  • Twin and Full extra long beds (80� long)
  • Alternate finish colors
  • Alternate woods and veneers
  • Split Queen Boxspring Rails
  • Polished brass finishes
  • Custom daybeds and Trundle Beds
  • Water bed frames
  • Beds with and without canopy\'s
  • Adaptation to adjustable (electric) beds
  • Higher or lower bed rails
* Please call 1-800-561-0467 for more information.

Locations:

Where can I see your products in person?
Presently we have two showrooms locations where you may see our beds in person:

New York City Factory Showroom
26 West 17 Street, between 5-6 Avenues, in Manhattan.
Telephone: 212-675-4400.
Showroom Hours: Daily 9-8, Saturday 10-7, Sunday 12-6.
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New Jersey Warehouse and Clearance Center
300 Route 17 North, East Rutherford, NJ 07073
Telephone: 201-933-8300.
Showroom Hours: Monday through Friday 10-6,
Saturday 10-7. Closed Sunday.
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Maintaining your bed and bedding:

How do I care for my leather bed?
Our leather beds are easily maintained. To care for your leather bed, simply wipe with a dry, clean cloth to remove dust as needed. Blot spills immediately using a clean white cloth; avoid rubbing. Keep your bed out of direct sunlight to avoid uneven natural fading. We use the finest grade top and full grain leathers for our beds and headboards. As a result, our leather has a rich variety of natural grain, markings and other characteristics found with true cowhides. While cheaper faux leathers, bi-casts or heavily corrected leathers may have a more uniform surface, they do not have the suppleness, charm and "hand" of authentic top graded leathers. Always remember no bed can be made out of a single hide so character variations insure a high quality and unique item.

How do I care for my iron bed?
Dust your bed with a clean, dry cloth as needed. Spills may be simple wiped off. Our painted finishes are applied by hand in multiple layers of glaze imparting a luminosity and an overall effect that cannot be duplicated by any other process. A clear top coat is then applied to protect the finish from daily wear and tear. Unlike baked on plastic and powder coated finishes, our finishes have an authentic, soft, natural patina and are repairable should they ever become damaged. Simply shake the repair bottle which came with your bed, and dab sparingly into the damaged area and let dry completely.

How do I care for my wood bed?
Simply dust when necessary with a dry, soft cloth. Spills can be blotted up immediately with a clean cloth or paper towel. That's it! There is no need for application of polishes or oils. Remember, it is a normal occurrence that over time air, sunlight and handling will slightly change the color and sheen of our natural wood beds. Irregularities in the wood such as grain patterns, small knots, or other characteristics are not defects, rather desirable qualities inherent to genuine hardwood construction.

How do I care for my brass bed?
Simply wipe your brass bed down with a clean, dry cloth or dust as necessary. To remove fingerprints on our antique brass finish wipe softly with a dry clean cloth. As we manufacture our brass beds with genuine solid cartridge brass tubing and castings and achieve our finishes by converting the surface of the brass, we do not recommend using brass polishing compounds or other chemical treatments. Most polishes interfere with the authentic patination process that is so desirable with a brass bed and which occurs through exposure to the natural oils from handling and the elements.

How do I care for my micro suede bed?
Our micro suede beds are soft, smooth and easy to care for. Simply vacuum to remove dust as needed. Spills should be blotted with a clean white cloth. If the stain remains, blot using a clean cloth and distilled water. Do not scrub or over soak, simple blot water on and then off repeatedly until stain is gone. The fabric will be darker when wet, but will return to normal when dry. When dry, raise fabric nap with clean cloth to blend with surrounding area.

How do I care for my linens?
Your Charles P. Rogers linens are easy to launder and designed for durability and simplicity. All of our linens come with a washing and drying label with easy to follow instructions.

Shopping Information:

How can I order?
You can order in four ways: online on our secure website by phone at 800-582-6229 by mail at Charles P. Rogers & Co. 26 W. 17th St. New York, NY 10011 in person at our factory showrooms (click here).

Website Checkout Procedures:

When is my credit card charged?
When you place your order on our site your credit card will be charged a 20% deposit and the balance will be charged when your purchase ships. For special or custom orders a 50% non-refundable deposit will be charged and the balance upon shipment of your purchase.

Will I receive an order confirmation?
Yes. Both phone orders and online orders result in an email confirmation to the email address you provide. You are responsible for providing a valid email address and retrieving your email. If you do not receive an email confirmation, please contact us as soon as possible. This order confirmation is your receipt so please print and save it and read any delivery and cancellation information.

How do I track my order?
You can check on the delivery status of your purchases by e-mailing us anytime at info@charlesprogers.com, e-mail your sales consultant directly or call us at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6. Once your item has left our warehouse, we will provide a number to contact the shipper directly. We hope to have an online tracking procedure for your convenience in the near future.

Can I change or cancel my order?
If you decide to make any change to your bed or bedding order before it has shipped, please contact one of our customer care specialist at 800-582-6229.

What types of payment methods are available?
We accept Visa, Mastercard, American Express, Discover Card, Pay Pal, and personal checks or business checks. (Check must clear prior to shipping). Of course, in store, we also accept cash.

Do you offer any Financing options?
Presently, we do not offer any financing on our products.

Do you charge taxes?
Tax is charged on all sales, pick up or deliveries, in NY and NJ.

Do you work with interiors designer\'s or other design professionals?
Yes, we have a very competitive and progressive to the trade program. We also work with hotels to service contract furniture needs on a larger scale. You can learn more about the benefits and requirements by signing up here or calling 800-582-6229 and speaking one of our trade consultants.

Security & Privacy:

I am concerned about shopping online, is your website site secure?
Yes, all orders are encrypted with Secure Sockets Layer (SSL) technology software. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. No specific information about your credit card is stored on our website. Credit cards are processed by Verisign, the leader in secure online transactions. If you prefer not to order online, you can place your order by phone at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 or by visiting our showrooms.

Do I have to create an account to purchase an item online?
Yes. In order to obtain the necessary information needed to insure the highest security and guarantee delivery, it is required to create an account when shopping online. Phone orders may be done without creating an online account.

What will you do with my e-mail address?
We understand you are concerned with spam, unwanted e-mails and how your personal information is used. Charles P Rogers will never sell, loan or share ANY of your information, including your e-mail address, ever. We will use your e-mail strictly for communications regarding pending orders and periodically to notify you of special merchandise promotions. For a more detailed description of our privacy policy please click here.

What are "cookies" and do I need to enable them to visit your website?
Cookies are alphanumeric identifiers that we transfer to your computer�s hard drive through your Web browser to enable our systems to recognize your browser and to determine how you accessed our web site. Cookies make Web surfing easier for you by saving your customer identification information while you�re at our site. We use cookies to provide customers with streamlined ordering and other useful features. Cookies allow you to take full advantage of some of our site�s features, and we recommend that you leave them turned on. We never use cookies to store confidential information like passwords or credit card information. Most web browsers automatically accept cookies. However, you will need cookies to be turned on and/or your security settings to be set at an acceptable level when you are logging in to your account or when you are attempting to complete a purchase. Unless you are logged in to your account or request a catalog, none of this information is retained.

How do I enable my cookies?
The Help portion of the toolbar on most browsers will tell you how to enable or disable cookies.

Internet Explorer 6 or higher:
Click on Tools at the top of the browser. Select Internet Options and click on the Privacy tab. Using the slider graphic, set it to Medium. Once you have checked that the correct privacy level is selected, click OK to close and exit the Internet Options menu.

Netscape Navigator 4 or higher:
Click on the Edit menu at the top of the browser, select Preferences from the drop down menu that appears. From the menu on the left, click on Advanced. You will see a box entitled Cookies. Click in the radio button (small white circle) next to Accept All Cookies. A black dot inside the button indicates that this option is selected. Click OK to close the Preferences menu.

Opera 7 or higher:
Click on the File menu at the top of the browser, select Preferences from the drop down menu that appears. From the menu on the left, click on Privacy. You will see a box entitled Cookies. Click in the checkbox (small white square) next to Enable Cookies. A check indicates that this option is selected. Click OK to close the Preferences menu.

Mozilla
Click on Tools at the top of the browser. Select Options and click on the Privacy Tab to view Cookie settings. The "Accept cookies from sites" must be checked. Click the "Exceptions" List. If www.charlesprogers.com is there, click "remove site" and Mozilla should now accept our cookies.

Safari
In Safari, from the Safari menu, select Preferences. Click the Security tab. To enable cookies, next to "Accept Cookies:", select the radio button for Always or Only from sites you navigate to. To disable cookies, select the radio button for Never. To view your cookies, click Show Cookies. In the sheet that drops down, you can browse the list of cookies on your computer. To remove one or more cookies, highlight the cookie(s) and click Remove. To remove all cookies, click Remove All. When you are finished, click Done to return to the preferences window.

Shipping Information:

How do you ship your items?
We ship our beds via express carriers or our own trucks depending on geographic location. Service includes delivery inside your front door. If you wish to have your bed assembled we can arrange to have that done for an additional charge. You will find that our products are easy to unpack and assemble and come with all the instructions and tools necessary to get your bed put together quickly (typically 15 to 45 minutes). Our linens are delivered via UPS.

How is my item packaged?
We have engineered custom packages for each bed or headboard to insure a safe, secure delivery to your home. Our packaging has been also been designed to make unpacking straightforward and to minimize the amount of materials that need disposal.

Can I get expedited delivery?
Beds and linens can be expedited for next day or 2nd day at additional fees. Contact 800-582-6229 for any questions regarding expedited delivery.

Where do you ship?
We can ship anywhere you make your home. Our shipping prices cover the mainland USA, however there are delivery options for points beyond, just call us to check. Deliveries that require express service or are outside the continental U.S. will need to be specifically arranged and priced by calling 800-582-6229.

How much is shipping for a bed, headboard, daybed or canopy bed?
Each product has a letter (A-F) representing the shipping class. On the product page simply click on the shipping class letter to determine shipping cost based on the item description (bed, headboard, daybed etc). You can also see all the shipping class costs by clicking here.

How much is shipping for my bed sheets or linens?
Standard delivery for bed linens takes approximately 5 days. Shipping
charge for orders that do not qualify for Free or Discounted Shipping is a
simple $19 Flat Rate within the continental US. Please call for next day, 2
day, or for delivery charges outside the continental U.S.

Do you deliver to Alaska or Hawaii?
Yes. Call 800-582-6229 for specific pricing and delivery time frame.

Can you deliver to an APO/FPO or PO Box?
Presently we do not deliver to APO/FPO or to PO boxes. Deliveries must be made to a standard street address.

Will you deliver outside the U.S.?
Yes, bed and linen delivery outside the U.S. can be arranged by calling our bed specialists at 800-582-6229 for specific pricing on international destinations.

How long will it take for you to delivery my bed?
We have hundreds of beds and daybed in stock and ready for delivery. Beds that are in stock ship out within a few days. Please allow up to 10 days for delivery. Special orders items such as custom sizes or finishes will have a longer lead time. Our customer representatives can give you specific information on lead times.

How long will my linens take to arrive?
Linens generally ship out the next business day and are delivered via UPS. Please allow 5 days for delivery. Overnight and express delivery is available. Please call 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 for next day, 2 day or for delivery charges outside the continental U.S.

Something unexpected came up, can I delay the shipping of my bed or linens?
We can generally accommodate reasonable requests if you need to delay the shipping of your purchase. Once an item has been shipped, it may be impossible to postpone delivery. Please call 800-582-6229 to request a postponed delivery.

Will the carrier bring the bed into my house?
Yes. Our delivery service does includes delivery inside the front door but to minimize the shipping charges it does not include unpacking, set up, or disposal of packing materials. Our bed packaging has been designed for maximum protection and for straightforward unpacking. The beds are heavy and well constructed, but can be easily moved and set up by two persons with a minimal amount of effort and time. All hand tools and instructions needed for assembly are included.

What if my purchase is damaged when it is delivered?
We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost.

Returns and Exchanges:

What is your bed return and exchange policy?
We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost. To exchange an item or return an item for a refund, please contact us within 7 days of delivery. Returns or exchanges will receive full credit, less transportation costs.

What is your bed warranty?
The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.

What is your mattress return policy?
Our comfort exchange for mattresses is available after sleeping on the mattress for a month. Research has shown it takes a month in order to get used to a new mattress. Our mattress comfort exchange allows a one-time same-size exchange (of your clean mattress) for a flat fee of $250 plus the cost difference of a greater value mattress. The exchange window is 30-90 days after purchase.

What is your mattress warranty?
Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.





© 2014 Charles P. Rogers