Will my bed look exactly as pictured on your website?
We receive many calls from customers whose expectations are surpassed and find our beds better than they thought. We have done our best to represent each item accurately as possible on our website, but we do consider each of our items a unique and handmade object subject to slight variations. Due to photographic lighting variations, the unique and authentic nature of the materials in our products and the hand-applications of finishes to each product, some slight variances are inherent. While we attempt to make every product we make as pleasing and beautiful as possible, your computer's monitor settings or the browser used may effect the way finish colors or textures appear on screen.
Can I get a finish swatch?
Many of our leathers, woods and fabrics do have swatches available by request. Due to the heavy nature of our iron and brass materials and the limitations in reproducing those finishes on a lighter material, metal swatch finishes are not available. To request a swatch sample, please call 1-800-582-6229. Monday-Friday 9-8, Saturday 10-7, Sunday 12-6.
What is included with my bed purchase?
Your bed purchase will come carefully packaged and include:
What is included with my headboard only purchase?
The headboard only option will come carefully packaged and include:
What is included with my daybed only purchase?
Your daybed only purchase will come carefully packaged and include:
What is included in my optional daybed package?
Your daybed package (when purchased in conjunction with a daybed only) will also include:
What is included in my canopy bed purchase?
Where can I find the complete dimensions for the beds, mattresses or bedding?
The complete dimensions of all beds, mattresses and bedding can be found on individual product pages just below the product description. Click on the appropriate size to view the dimensions. Since our products are handmade, all dimensions are approximate and may vary slightly. Please call or email for dimension questions regarding a specific model or where exact sizing may be an issue.
What mattresses sizes do your beds and linens accommodate?
All of our beds and linens are made to accommodate a variety of U.S. standard sizes. Size availability of specific products are noted on our website on the product page of each item. Custom order sizes are often available and availability can be determined by calling a customer specialist at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6. Our products are made to fit these standard mattress dimensions:
Will my water bed or adjustable (electric) bed work in your beds?
It is possible they will. As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
* Please call 1-800-561-0467 for more information.
Where can I see your products in person?
Presently we have three showrooms locations where you may see our beds in person:
New York City:
26 West 17 Street, between 5-6 Avenues, in Manhattan.
Showroom Hours: Daily 9-8, Saturday 10-7, Sunday 12-6.
Hackensack New Jersey:
139 Route 17 South
201-933-8300. Daily 9-6:30, Saturday 10-7, closed Sunday.
King of Prussia Pennsylvania:
King of Prussia Mall
690 W Dekalb Pike, Store No. 2090
(Upper level court side of mall near Bloomingdales, next to Starbucks)
800-272-7726. Daily 10-9. Sunday 10 -6
Maintaining Your Bed And Bedding:
How do I care for my leather bed?
Our leather beds are easily maintained. To care for your leather bed, simply wipe with a dry, clean cloth to remove dust as needed. Blot spills immediately using a clean white cloth; avoid rubbing. Keep your bed out of direct sunlight to avoid uneven natural fading. We use the finest grade top and full grain leathers for our beds and headboards. As a result, our leather has a rich variety of natural grain, markings and other characteristics found with true cowhides. While cheaper faux leathers, bi-casts or heavily corrected leathers may have a more uniform surface, they do not have the suppleness, charm and "hand" of authentic top graded leathers. Always remember no bed can be made out of a single hide so character variations insure a high quality and unique item.
How do I care for my iron bed?
Dust your bed with a clean, dry cloth as needed. Spills may be simple wiped off. Our painted finishes are applied by hand in multiple layers of glaze imparting a luminosity and an overall effect that cannot be duplicated by any other process. A clear top coat is then applied to protect the finish from daily wear and tear. Unlike baked on plastic and powder coated finishes, our finishes have an authentic, soft, natural patina and are repairable should they ever become damaged. Simply shake the repair bottle which came with your bed, and dab sparingly into the damaged area and let dry completely.
How do I care for my wood bed?
Simply dust when necessary with a dry, soft cloth. Spills can be blotted up immediately with a clean cloth or paper towel. That's it! There is no need for application of polishes or oils. Remember, it is a normal occurrence that over time air, sunlight and handling will slightly change the color and sheen of our natural wood beds. Irregularities in the wood such as grain patterns, small knots, or other characteristics are not defects, rather desirable qualities inherent to genuine hardwood construction.
How do I care for my brass bed?
Simply wipe your brass bed down with a clean, dry cloth or dust as necessary. To remove fingerprints on our antique brass finish wipe softly with a dry clean cloth. As we manufacture our brass beds with genuine solid cartridge brass tubing and castings and achieve our finishes by converting the surface of the brass, we do not recommend using brass polishing compounds or other chemical treatments. Most polishes interfere with the authentic patination process that is so desirable with a brass bed and which occurs through exposure to the natural oils from handling and the elements.
How do I care for my micro suede bed?
Our micro suede beds are soft, smooth and easy to care for. Simply vacuum to remove dust as needed. Spills should be blotted with a clean white cloth. If the stain remains, blot using a clean cloth and distilled water. Do not scrub or over soak, simple blot water on and then off repeatedly until stain is gone. The fabric will be darker when wet, but will return to normal when dry. When dry, raise fabric nap with clean cloth to blend with surrounding area.
How do I care for my linens?
Your Charles P. Rogers linens are easy to launder and designed for durability and simplicity. All of our linens come with a washing and drying label with easy to follow instructions.
How can I order?
Our products are available online, by phone at 1-800-582-6229 or at one of our factory showrooms (click here).
Website Checkout Procedures:
When is my credit card charged?
When you place your order on our site your credit card will be charged a 20% deposit and the balance will be charged when your purchase ships. For special or custom orders a 50% non-refundable deposit will be charged and the balance upon shipment of your purchase.
Will I receive an order confirmation?
Yes. Both phone orders and online orders result in an email confirmation to the email address you provide. You are responsible for providing a valid email address and retrieving your email. If you do not receive an email confirmation, please contact us as soon as possible. This order confirmation is your receipt so please print and save it and read any delivery and cancellation information.
How do I track my order?
You can check on the delivery status of your purchases by e-mailing us anytime at email@example.com, e-mail your sales consultant directly or call us at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6. Once your item has left our warehouse, you will recieve a confirmation by email. Check the bottom portion of your order for a phone number or a link to the shipping service for tracking delivery.
Can I change or cancel my order?
If you decide to make any change to your bed or bedding order before it has shipped, please contact one of our customer care specialist at 800-582-6229.
What types of payment methods are available?
We accept Visa, Mastercard, American Express, Discover Card, Pay Pal, and personal checks or business checks. (Check must clear prior to shipping). Of course, in store, we also accept cash
Do you offer any Financing options?
We provide easy and affordable financing through our partner, Bread, so you can pay for your purchase over time (read more).
Do you charge taxes?
Tax is charged on all sales, pick up or deliveries, in New York state, New Jesrey and Pennsylvania.
Security & Privacy:
I am concerned about shopping online, is your website site secure?
Yes, all orders are encrypted with Secure Sockets Layer (SSL) technology software. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. No specific information about your credit card is stored on our website. Credit cards are processed by Verisign, the leader in secure online transactions. If you prefer not to order online, you can place your order by phone at 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 or by visiting our showrooms.
Do I have to create an account to purchase an item online?
We offer a guest checkout feature that does not create an account but your order will still require complete billin, shipping information as well as your email address. Phone orders and in-store orders do not create online accounts as well.
What will you do with my e-mail address?
What are "cookies" and do I need to enable them to visit your website?
How do I enable my cookies?
The Help portion of the toolbar on most browsers will tell you how to enable, disable or delete cookies.
Internet Explorer 6 or higher
Click on Tools at the top of the browser. Select Internet Options and click on the Privacy tab. Using the slider graphic, set it to Medium. Once you have checked that the correct privacy level is selected, click OK to close and exit the Internet Options menu.
Open Chrome. On your browser toolbar, click the three line symbol for Chrome menu. Click More tools > Clear browsing data. In the box that appears, click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files." Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. Click Clear browsing data.
Opera 7 or higher
Click on the File menu at the top of the browser, select Preferences from the drop down menu that appears. From the menu on the left, click on Privacy. You will see a box entitled Cookies. Click in the checkbox (small white square) next to Enable Cookies. A check indicates that this option is selected. Click OK to close the Preferences menu.
Click on Tools at the top of the browser. Select Options and click on the Privacy Tab to view Cookie settings. The "Accept cookies from sites" must be checked. Click the "Exceptions" List. If www.charlesprogers.com is there, click "remove site" and Mozilla should now accept our cookies.
In Safari, from the Safari menu, select Preferences. Click the Security tab. To enable cookies, next to "Accept Cookies:", select the radio button for Always or Only from sites you navigate to. To disable cookies, select the radio button for Never. To view your cookies, click Show Cookies. In the sheet that drops down, you can browse the list of cookies on your computer. To remove one or more cookies, highlight the cookie(s) and click Remove. To remove all cookies, click Remove All. When you are finished, click Done to return to the preferences window.
How do you ship your items?
We ship our beds via our own trucks or carriers who specialize in furniture delivery to most addresses in the continental U.S. Delivery to remote and international locations is by quotation. If you wish to have your bed assembled we can arrange to have that done for an additional charge. You will find that our products are easy to unpack and assemble and come with all the instructions and tools necessary to get your bed put together quickly (typically 15 to 45 minutes). Our linens are delivered via FEDEX or UPS. See complete details on our Ordering/Shipping policy page:https://www.charlesprogers.com/ordering_and_shipping.html#delivery
How is my item packaged?
We have engineered custom packages for each bed or headboard to insure a safe, secure delivery to your home. Our packaging has been also been designed to make unpacking straightforward and to minimize the amount of materials that need disposal.
Can I get expedited delivery?
Beds and linens can be expedited for next day or 2nd day at additional fees. Contact 800-582-6229 for any questions regarding expedited delivery.
Where do you ship?
We can ship anywhere you make your home. Our shipping prices cover the mainland USA, however there are delivery options for points beyond, just call us to check. Deliveries that require express service or are outside the continental U.S. will need to be specifically arranged and priced by calling 800-582-6229.
How much is shipping for a bed, headboard, daybed, canopy bed or mattress?
Each product has a letter (A, B, etc.) representing the shipping class. On the product page simply click on the shipping info to determine shipping cost based on the item type (bed, daybed, mattress etc). You can also see all the shipping class costs by clicking here.
How much is shipping for my bed sheets or linens?
Standard delivery for bed linens takes approximately 5 days. Shipping charge for orders that do not qualify for Free or Discounted have a simple $19 Flat Rate within the continental US. Please call for next day, 2 day, or for delivery charges outside the continental U.S.
Do you deliver to Alaska or Hawaii?
Yes. Call 800-582-6229 for specific pricing and delivery time frame.
Can you deliver to an APO/FPO or PO Box?
Presently we do not deliver to APO/FPO or to PO boxes. Deliveries must be made to a standard street address.
Will you deliver outside the U.S.?
Yes, bed and linen delivery outside the U.S. can be arranged by calling our bed specialists at 800-582-6229 for specific pricing on international destinations.
How long will it take for you to delivery my order?
We have hundreds of beds and mattresses in stock and ready for delivery. Items that are in stock ship out within a few days. Once we notify you that your order has shipped you can contact the shipper for delivery date. Items currently in proroduction, special orders items such as custom sizes or finishes will have a longer lead time. Our customer representatives can give you specific information on lead times.
How long will my linens take to arrive?
Linens generally ship out the next business day and are delivered via UPS. Please allow 5 days for delivery. Overnight and express delivery is available. Please call 800-582-6229, Monday-Friday 9-8, Saturday 10-7, Sunday 12-6 for next day, 2 day or for delivery charges outside the continental U.S.
Something unexpected came up, can I delay the shipping of my bed or linens?
We can generally accommodate reasonable requests if you need to delay the shipping of your purchase. Once an item has been shipped, it may be impossible to postpone delivery. Please call 800-582-6229 to request a postponed delivery.
Will the carrier bring the bed into my house?
Yes. Standard delivery service includes delivery to your door in order to minimize shipping cost. White Glove Sevices (unpacking, set up, or disposal of packing materials) is available at reasonable rates to most US addresses. Our packaging has been designed for maximum protection and for straightforward unpacking. The beds and mattresses are heavy and well constructed, but can be easily moved and set up by two persons with a minimal amount of effort and time. All hand tools and instructions needed for assembly are included.
What if my purchase is damaged when it is delivered?
We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost.
Returns And Exchanges:
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost. To exchange an item or return an item for a refund, please contact us within 10 days of delivery. For details, please see our return and exchange policy at: https://www.charlesprogers.com/ordering_and_shipping.html#returns_exchanges
What is your bed warranty?
The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.
What is your mattress exchange and return policy?
We believe that you will find your new Charles P Rogers mattress as comfortable as we do. As any new mattress will take some time to familiarize please take full advantage of the 100 days of our Mattress Comfort Trial . If you are not completely satisfied with the comfort of your mattress we will work with you to adjust comfort layers, add a topper, or exchange the entire mattress. We really want to make your Charles P Rogers experience a five star success. Returned mattress must be received clean and in original condition. We highly recommend use of a Charles P Rogers mattress protector or encasement as this will insure the acceptance of the return. The free comfort exchange or return is a one time courtesy, except for replaceable comfort cassette on Lifetime mattresses which include an additional adjustment. Further returns or exchanges will be according to our regular return policies. White glove pickup of mattress to be returned is offered for a fee where service is available. Special, custom orders and mattresses in commercial use are not eligible for exchange or refund. Policy effective for St. Regis, Estate and Estate Lifetime mattress orders placed 1/14/2020 or after. Complete details for mattress exchanges and returns are on our Ordering/Shipping policy page: https://www.charlesprogers.com/ordering_and_shipping.html#mattress_trial
What is your mattress warranty?
Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.