I am a proud past and present customer of Charles P Rogers and would be the 1st to shout that I have never had a mattress as comfortable and of superior quality. That is until my last purchase. I bought a King Lifetime 5 mattress less than a year ago and can't say I am all that happy with the newest/latest mattress they offere. Please don't take this the wrong way - the mattress is good and I sleep somewhat comfortably (more on that later) and pardon my French but it is a damn good looking mattress. But do keep in mind that my expectations were based on a prior purchase of a then top-of-the line Nano mattress, queen size. And it is the Nano that I will say "I never had a mattress as comfortable and of superior quality". But enough about the Nano. Since my upgrade to a King Lifetime, the Nano is now a guest room mattress and, my little secret, I occasionally rest there when I know a good night's sleep is needed. All that aside, my latest purchase isn't without merit. However there are some differences that had I known at time probably would have prevented me from following through with the purchase. My 1st "thumbs down" moment occurred at the time of delivery. The delivery team brought in a box - need I say more. At first I thought it was the zip-on cover top until it was opened and then there it was - a mattress that was sealed in plastic, completely flat and rolled into a tootsie roll shape. "That's the mattress?!" I exclaimed. All of sudden I was "struck hopeless" and experiencing a mild form of denial. I kept looking for the other delivery guy to appear with the "real" mattress hoping to recapture that moment when I first saw the Nano. I have a saying "expectations are planned resentments" and this was the moment that I had to take in that mantra. So I moved on and began the process of unsealing the mattress and stood there while it came to life in my bed frame. Needless to say I couldn't shake the disappointment and everyone in the room asked if I was ok. But I consider myself a team player and a trooper. So I moved on with the assembly (which was sorta an ordeal in itself with the inserts and zipping on the top - took 3 of us). NOTE: At the time of purchase the site did not have an image of the "tootsie roll" - the condition was referred to as "safely-sealed Package". When it was all said and done, I could not deny the simple beauty of the mattress. With that I in mind I convinced myself that this was a good purchase decision looking forward to the 1st night's sleep on my new mattress. Now one more thing about the Nano and then I promise not to mention it again. The Nano was a firm mattress but there was a subtle softness or give that made it stand out from my past mattresses . I am a side and back sleeper and experience discomfort during the night because of pressure spots. On past mattresses I had to always search for "the sweet spot" to get beyond the discomfort due to pressure along my arms, hips and back. The Nano was a cure all for this condition. Never had a pressure spot issue and seriously would sleep through the night undisturbed. I literally had the best night sleeps I had ever had. It made a difference in how I felt during the day especially in the mornings when I was able to spring out of bed feeling totally awake. As for the Lifetime mattress, the springing out of bed is a thing of the past -my 2nd thumbs down. It's still a firm mattress which is what I like but that subtle softness and give is just not there anymore. And in case you are wondering, the pressure spot issues have returned but isolated to my arm and shoulder areas. Once I find my "sweet spot" I am able to fall into a deep sleep but occasionally will have to adjust during the night. Not as much as the pre-Nano days but definitely not up to Nano standards. And before you ask, I've gone through the process of switching out the inserts and honestly cannot tell a difference. All that said, I would say buy this mattress if you are looking for high quality firm mattress. This is just my experience and I certainly would not assume others would feel the same as I do. I continue to believe that Charles P Rogers is an incredible company. After all they do make their mattresses and stand by their guarantees. Lastly, if the Nano does make it's way back to the show room you better believe that Ill be the 1st to buy it.

I bought my first mattress in NYC in 2017 after spending an entire day going to many mattress stores with a friend. We found the St Regis and delivery in NYC was perfect. My friend loved it. In 2021 I came to NYC and visited the store again and tested the beds again and decided to buy it for myself. I ended up working with Eugene Maida over the phone (KOP store) and he was fantastic, helpful, patient and extremely professional. The mattress arrived and it’s fantastic. Since I’m on the west coast, I was concerned about delivery as we have a 1911 house with 24 steep narrow stairs. I was pleasantly surprised at how easy it was to set up. The unfurling of the bed was magically cool and was ready to be used quickly. I recommend bypassing the $200 white glove service as they no longer take away your old mattress (Covid explanation) and setup was easy with 2 people.

Most comfortable mattress we've ever had! Just ordered another for one of our guest rooms as well. Sean, the customer service representative was great to deal with. Very knowledgeable and personable. Took the time to send a video showing the state of the art packaging and shipping processes now used. Look no further than Charles Rogers for a great products and employees. An overall great experience.

I ordered by phone - the mattress and foundation are wonderful - 5*s BUT I asked for a "mattress pad" and without complete explanation, the King Encasement arrived. I could not lift the mattress more than 1 inch and my handyman with my help could not install it either. I called and asked to return it but was told it was not returnable. The person was quite rude. I am tempted to complain on social media but I do love the mattress product so I am torn. I really think I was cheated out of $134.10 and was extremely disappointed in your sales person.

Charles P Rogers is the only place to buy quality iron and brass beds. I bought one almost 20 years ago and it is still in use today in perfect condition. I bought another this past year and although I had a long wait for delivery, it was worth it. I know from experience this bed will never become rickety and wobbly like many beds of this type. These beds are solid and will last a lifetime and beyond.

When my husband and I first married we saw an ad for Charles P. Rogers beds. I sent away for the catalog - back when you wrote someone and they put the paper catalog in the mail - and when it arrived we fell in love with the Rutherford bed. At the time, it seemed like way too much money for us to spend on a bed. We were newly married, newly employed and a bed was such a splurge. Did we really need a bed that would last generations? Couldn't we just get something cheaper and be fine? Did we really need to be that fancy? I worried that my taste would change and I would be 'stuck' with this bed if I had spent too much money on it. We used a succession of various thrift store, garage sale and flea market beds over the years. I was never happy with any of them, and neither was he, but then I figured I'd find a different one, another not-quite-perfect one, soon enough. Recently, a bout of Covid had me trapped in my bedroom for 10 days and my thoughts turned to redecorating, as they do. I ordered new drapes, restyled the bookshelves and even sorted out my shoes. Finally I decided to look at my 'dream bed' again. It is funny how 30 years of marriage will change what's 'too expensive' and 'too much of a splurge' for you. I realized I still loved the bed and frankly, after 30 years I decided we had earned it. I decided to click and ordered the Rutherford. I arrived yesterday late in the day and we've just assembled it (it was easy!) and have it set up. I cried actual tears thinking of newly-married me, wanting this bed but not wanting to 'splurge' on it. I wish I could go back in time to that woman and say "hey, honey, trust your taste and get the bed, you deserve it.'

Clearly a well made, high quality mattress providing both more than adequate support and great comfort.

We just received our Queen Cottage Bed and couldn’t be happier! Starting with Customer Service, which was very helpful and friendly, to the incredibly fast delivery, I am delighted! To make everything even more delightful, the quality of the bed is fabulous! The simple style of the bed is exactly what we wanted. We purchased another iron bed from Charles P Rogers over ten years ago and I loved it… I was worried that the quality wouldn’t be as good, but our new bed is as good and possibly better than thfirst bed. I can’t recommend Charles P Rogers highly enough. I am VERY happy with this purchase!

First, I have had the Rutherford for over 20 years and another handmade mattress from another company. The Estate 5000 firm is perfect! I had first received the Estate Cushion Firm, and it was too soft for me, making it difficult for me to move comfortably. Eugene offered a solution, but that didn't work either. Patiently listening to me, we agreed upon the Estate 5000 firm. I received it yesterday and I couldn’t be happier. I had THE BEST night’s sleep. The firm allows for easy turning in bed, getting out of bed, and support for my spine. It accommodates every sleeping position for me as it has been previously difficult to find the best way to properly align myself. Eugene went above and beyond to accommodate my requests and frequent calls. He was honest, immediately responsive, professional, very pleasant, knowledgeable about your products. Your delivery men are also very helpful, courteous, and made the process very easy. Thank you to Charles P Rogers for continued excellence.
Kathie , NE

This review is about customer service. There were some problems with the "white glove" service hired to assemble the king size bed. CP Rogers hired a "company" LoadUp to provide the assembly service. LoadUp hires "independent contractors". When confronted with a problem the Loadup independent contractors not only couldn't assemble the bed properly...they damaged it...and drove off without a word. In short LoadUp is a terrible "company" who didn't stand behind their service just passed the buck but took the bucks. But here is where CP Rogers stepped up to the plate. First Customer service rep Jesica listened and understood the problem(s) and brought in her supervisor Sunshine to resolve it. To say Sunshine did that is an understatement. She was dogged and determined to resolve the situation...followed up and shipped the replacement parts and sourced a local (to me in CA...she's in NYC) handyman who did the assembly perfectly. She kept me updated each step of the way. Because of the true customer service provided by CP Rogers (led by Sunshine and her team) everything turned out great. And the bed? It is great!!!!

I must say I am very happy with the service I received in the Manhattan Charles P. Roger showroom. I want to thank Sean for his patience and great service. I feel this is the best place to purchase a mattress. You are not pressured to buy anything and any questions you have were answered honestly. The minute I received the mattress which was extra firm, I was very contented. You see, I have back problems and the minute I tried the extra firm mattress I new this was it. This company, Charles P. Rogers aims to help customers. I would recommend friends and family members to purchase your product 100%. If you are out there ready to buy a mattress, visit Charles P. Rogers. Sean, thanks again.

Best mattress I've ever had! I have an injury to 2 discs in my back, so was looking for a new and more helpful mattress. Steve helped me to figure out the best combination of qualities in a mattress for me. I ended up with an Estate Lifetime 8 mattress that is a wonderful combination of firm and supportive but also softer on the top surface so that your back muscles get wonderful support. even my 23 year-old daughter loves to lie on it! Love it!

My partner has a lot pain from both back and neck injuries, and needed a mattress that would provide him with much better comfort and support, and ultimately, a good night's rest. I ordered A Charles P. Rogers mattress based on the recommendation from Consumer Reports. After the first night's sleep, my partner was amazed that he slept well and didn't have any pain the next morning! We are very happy with our new mattress!

We ordered the Lifetime 9 king size mattress. Came in 2 boxes. Be ready because they are VERY heavy. The FedEx guy tossed it out of his truck at the end of our drive/sidewalk and left it. I was actually home for lunch at the time and saw it as I was leaving. You will need a good 2 wheel dolly to move the mattress and cassettes or flip it end over end. We unboxed it and it was well sealed. As soon as we unrolled it you could tell the mattress was ready to break free from its bindings. When we released it, it began to expand and breathe a sigh of relief. We waited the recommended 72 hours for everything to get fully expanded. After removing the old faithful mattress we lifted this one into place and got some ibuprofen for the muscle aches we knew were coming. Installing the cassettes and zipping the top down were easy. Bed has been very comfortable for us and movement does not seem to transfer across the bed during the night. All materials appear to be good quality and stout assembly. So far, so good.

We've had our Estate 5000 mattress for a year now, and it's great. The customer service at the Manhattan showroom is really first rate, and it made all the difference in choosing the right model and being happy with it over time. When we first ordered it they delivered the wrong model by mistake (the 5000 plus, which we found too soft). The company handled it well overall and a new one was sent. When we first got the right one it seemed too hard, and we worried that neither was right and we needed a different model altogether. We went back to the showroom and really considered changing to a different line, but in the end we decided to stick with what we had. And it did break in beautifully and become very comfortable. Now that we've had it for a year it's clear we made the right choice. The only thing we didn't end up liking was the Charles P Rogers mattress protector, which was too crinkly and made noise when we slept. But that was easily replaced. Steven and Sean at the Manhattan showroom both really went out of their way to help us throughout the whole process, and were kind and patient with our worries and indecision. We would highly recommend Charles P Rogers mattresses and the Manhattan showroom.

We love the bed and the customer service was excellent. Not sure who I spoke with but he was great. I ordered a new frame so I can remove footboard for a different look and filed claim for a faulty finial or brass ball Hw walked me through all of it. Great customer service

My Barcelona mahogany bed was delivered today, I was excited when in saw it in the showroom and I am just as excited as when I saw it in my bedroom. The delivery and set up service was very efficient. I am very pleased.

I just ordered a bed frame for my queen size mattress. Sean was a true professional and easy to work with. He was very cheery and helpful throughout the process and reassured me that I can call him for any issue along the way. I’m excited to receive my product and just knowing that they stand behind their products is a comfort.

I recently purchased the lifetime 9 mattress, and box spring. It is everything I hope for -not too soft or firm. Very good support being that I am a side/back sleeper. It took a couple of weeks for my body to adjust to the mattress. I get a good nights sleep. I purchased the mattress at the king of Prussia store. Jerry, the store manager was very knowledgeable and helpful in any question that I had. He is very good to work with. I would recommend purchase of the mattress.

Nothing beats the charm of a beautifully handcrafted Charles P. Rogers bed. I love our new Hyde Park Bed. Many thanks to Danielle for all of her advice and assistance in getting the bed I wanted, and in a timely manner.

I’m so glad I decided on the Campaign Daybed!! VERY happy with this purchase. This thing is solid and beautiful, timeless. Arrived quickly and was very easy to assemble. Extremely well packed. My salesperson was Steven, and he was excellent, the kind of customer service one doesn’t find much anymore. I also ordered the matching nightstand and it’s perfect. I would recommend this company to anyone!

We looked around at local stores and couldn't find a mattress that was quite right. We previously bought Charles P. Rogers bed frames, which are beautiful and last forever, and wanted to learn more about their mattresses, especially given the good rating on Consumer Reports and reasonable prices. Mike in customer service helped us to select a mattress based on our description of what we wanted. Our first night sleeping on the mattress was wonderful and exactly what we were looking for. We love it!