Order online, call 1-800-582-6229 or visit one of our factory showrooms.
In order to provide the highest level of service and accurate product information our policy is to sell direct rather than through outside web, retail and retail marketing services. Whether you order online, by phone or visit us in person, we're here to help in any way we can. Our staff is well versed in technical aspects of all our products and is equally qualified to assist you in selecting the right style to suit your particular tastes and needs. You can contact us by email and we'll get back to you right away or call us at 1-800-582-6229 weekdays 9am-8pm, Saturday 10am-7pm and Sunday 12 noon-6pm Eastern Standard Time
Our Price Markdowns
All beds on our website are currently in production, allowing us to offer substantial savings from our regular made-to-order prices. Bed linens are in stock and are available for immediate delivery at reduced prices. Price markdowns are available for a limited time only and are subject to change without notice. To take advantage of this special, limited time pricing, simply order online, call or visit one of our showrooms.
Custom Order Services
As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
Furniture Delivery Service
Beds that are in stock ship within a few days. The "Shipping Class", based on weight and size, is listed underneath the prices for each style. Delivery charges within the lower 48 states for each Class are listed below. Our furniture deliveries are made by express carrier. Service includes delivery inside your front door. Because our beds are large, bulky items, we recommend you arrange for another person to help with assembly. Service to Alaska, Hawaii and worldwide is also available at reasonable rates, please call a showroom for more information.
Bed Linen Delivery
Standard delivery for bed linens takes approximately 5 days. Overnight and express delivery is available. Please see chart below for delivery charges. Please call for next day, 2 day, or for delivery charges outside the continental U.S.
Lifetime Structural Bed Warranty
The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.
We have done our best to provide useful and accurate information. As with all unique, handmade items- descriptions and photographs may not exactly match the actual product due to natural variations in materials, the hand finishing process and the limitations of color printing/computer monitors & browser settings.
Bed Returns and Exchanges
We want you to be completely satisfied with your purchase. If your order is delivered damaged please contact us immediately and we will arrange for a replacement at no additional cost. To exchange an item or return an item for a refund, please contact us within 7 days of delivery. Bed and linen returns or exchanges will receive full credit, less transportation costs.
Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.
Mattress Comfort Exchange Policy
Our comfort exchange for mattresses is available after sleeping on the mattress for a month. Research has shown it takes a month in order to get used to a new mattress. Our mattress comfort exchange allows a one-time same-size exchange (of your clean mattress) for a flat fee of $250 plus the cost difference of a greater value mattress. The exchange window is 30-90 days after purchase.
Our Customer Service department is ready to help you with any questions you may have. Please call 1-800-561-0467 Monday through Friday 9-6 or email us at firstname.lastname@example.org.
Ordering & Shipping
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