covid-19 safety
JULY 4TH SAVINGS > details

Valued Friends and Customers,

UPDATE 7/2/2020: All of our showrooms are now open! You can find hours and directions here.

You can also live chat on our website or call to ask questions 9am to 9pm seven days a week at 1-800-582-6229.

The Covid-19 situation is still evolving. No matter the change, our first priority will always be the health and well being of our customers, staff, and partners. We are monitoring and adapting all health and safety recommendations as currently expressed by Federal, State, and Local authorities. We will be updating our procedures and policies as required for the health of our communities.

As always, our master bed makers, warehouse, and support teams are still on the payroll, ready to provide safe, reliable service.

We've been making beds and mattresses in New York since 1855.
Over that long history, we've been through good times and bad.
And have learned again and again, working together, the American spirit will always prevail.

These days a good nights' sleep is more important than ever and we're here to give you exactly that.

- The Charles P. Rogers Team
July 4th Bonus Savings

Bonus Coupon “WSB2020” will be automatically
activated when you join our list.

  •  Bonus $500 off Lifetime mattresses
  •  Bonus $400 off Estate SE mattresses
  •  Bonus $300 off Estate 5000 mattresses
  •  Bonus $200 off St. Regis mattresses
  •  Bonus $100 off beds

$50 off mattress toppers and headboards. Clearance items excluded.

COUPON CODE “WSB2020”
HAS BEEN ACTIVATED
BONUS $50-$500 OFF APPLIED IN CART
FREE DELIVERY ON ORDERS OF $299
OR MORE TO MOST U.S. ADDRESSES
0% APR FINANCING AVAILABLE!**
Ordering, Shipping, Returns & Policies
Order online, call 1-800-582-6229 or visit one of our factory showrooms.

In order to provide the highest level of service and accurate product information our policy is to sell direct rather than through outside web and retail marketing services. Whether you order online, by phone or visit us in person, we're here to help in any way we can. Our staff is well versed in technical aspects of all our products and is equally qualified to assist you in selecting the right style to suit your specific needs. You can contact us by email or chat and we'll get back to you right away or call us at 1-800-582-6229 9am to 9pm 7 days a week.
 

Our Price Markdowns

All products on our website are currently in production, allowing us to offer substantial savings from our regular made-to-order prices. Price markdowns are available for a limited time only and are subject to change without notice. To take advantage of this special, limited time pricing we encourage you to order today.

Delivery

Items that are in stock are ready to ship within a few days. When you add an item to your cart, availability is shown next to each item on your order. Drop off shipment to your home for most continental U.S. addresses is made by our own trucks or carriers that specialize in furniture delivery. We take care of all the arrangements and you will be contacted when the delivery is scheduled to be made. The "Shipping Class" on each product page specifies the cost for delivery to your home based on the weight and size the items to be shipped. Shipment to remote locations, off mainland, Hawaii, Alaska, Canada and international addresses is easily arranged (give us a call for a quote).

 
 
 
 
 
 
 
 
 
 
Optional Delivery Services
  • White Glove Delivery is available to most addresses in the continental US.for an fee of $150 and includes:

    - Delivery to the room of choice in your home
    - Un-packaging
    - Assembly
    - Packaging debris is removal

  • Removal of your old mattress and foundation or boxspring to a disposal or storage location on your premises is available in most locations. For more information give us a call at 800-582-6229 or email info@charlesprogers.com.
100 Day Mattress Comfort Trial

We believe that you will find your new Charles P Rogers mattress as comfortable as we do. As any new mattress will take some time to familiarize please take full advantage of the 100 days. If you are not completely satisfied with the comfort of your mattress we will work with you to adjust comfort layers, add a topper, or exchange the entire mattress. We really want to make your Charles P Rogers experience a five star success. If not you may return your mattress for a full refund of your purchase price. Complete details for mattress exchanges and returns are on our FAQ page: https://www.charlesprogers.com/frequently-asked-questions.html#mattress_exchange_return_policy

Mattress Warranty

Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.

Lifetime Structural Warranty on Beds

The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.

Powercore3™ Spring Unit Lifetime Warranty

Powercore3™ mattress springs are guaranteed against breakage for as long as you own the mattress. Simply contact our customer service department to arrange an inspection and replacement exclusive of transportation costs.

Replacements, Exchanges and Returns

REPLACEMENTS
If your order is delivered damaged or an incorrect item was received please contact us immediately and we will arrange for a replacement at no additional cost.

EXCHANGES & RETURNS
To Exchange an item you have already received for a different one, you must contact us within 10 days of receipt. (please note - mattresses covered by our 100 Day Mattress Comfort Guarantee may be exchanged within 100 days)

To Return an item you have already received for a refund, you must contact us within 10 days of receipt. (please note - return period for mattresses covered by our 100 Day Mattress Comfort Guarantee may be returned within 100 days)

- Exchange/Return items must be unused and in original condition (comfort exchange exceptions noted above)
- Exchange/Return items are subject to 20% recycling fee (comfort exchange exceptions noted above).
- Sheets, mattress toppers, protectors, and encasements may only be returned if not used and in original package.
- Original delivery charges and service charges are not refundable.
- Additional return fees may apply in remote delivery areas.

NOTE ON WOOD & METAL FINISHES: We have done our best to provide useful and accurate information. As with all unique, handmade items- descriptions and photographs may not exactly match the actual product due to natural variations in materials, the hand finishing process and the limitations of color printing/computer monitors and browser settings.

NOTE ON BREAD FINANCED ORDERS: Finance terms require that return fees may not be financed and are to be paid by the borrower prior to receiving a refund of the financed amount.

Custom Orders

As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:

  • - Twin and Full extra long beds (80")
  • - Alternate finish colors
  • - Split Queen mattress foundations and rail systems
  • - Water bed frames
  • - Higher or lower bed rail systems
Customer Service

Our Customer Service department is ready to help you with any questions you may have. Please call 1-800-561-0467 Monday through Friday 9-6 or email us at info@charlesprogers.com.