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Reviews From Our Customers
908 reviews
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Anne
From start to finish, I have been wowed by Chas. P. Rogers excellent customer service, professionalism and partnership in purchasing beds for a vacation house in a remote location. Steven Wilson was my sales rep and a delight to work with, though several calls. I highly recommend Steven and Charles P. Rogers for old fashioned, personalized customer service for a high quality product!
MaryKate,  DC
This is the best mattresses I’ve ever slept: firm and supportive but incredibly comfortable. I just bought a second queen-size for our guest room and I’m planning to buy two twins soon! They also have great customer support if you order by phone or have any questions. Sean was very helpful.
Fire island
Highly recommend Sean who was an amazing help selecting right bedframes and giving personalised advice. Fantastic to find old fashioned made in America beds at last
Hank
Have not yet received my order yet will rate later. However, I wanted to tell you how pleased I was to work with Sean. He was knowledgeable, courteous and very helpful. He went to extra trouble to help me get the information that I needed. One of the best representatives with whom I have dealt. We also bought a cottage bed. I needed some specific information that he researched and got for me.
TyHyderally
Sean was awesome. Very knowledgeable and affable. He definitely elevated the Charles P. Rogers name in my mind.
Plum Bed
This product line needs a brass badge to identify the proud manufacturer for posterity. Such a great opportunity to take a bed from cradle to the grave. I am 82 and had envisioned a classy invalid bed to avoid ever bringing another hospital bed into my lovely interior rooms. Charles P Rogers has brought my idea within reach. I purchased a twin daybed version of the brass and iron sleigh bed (two 37" footboards). When I need a higher bed, convenient for caregiver access, I will just turn the bed upside down. Reverse the rails (the mattress is then 24"-28" from the floor). The former feet are now the upright posts. Pop out the endcap slides and insert finials--or use the open tubes to attach a custom siderail. (I bet this wonderful company can customize both.) Not that I'm expecting to flip this lovely bed upside down anytime soon.
jmg *
i purchased the Milan daybed with trundle approx 2 decades ago for my then 5 yr old. still in excellent shape and appearance - used in a office/guest room now. the silver/black finish is exceptional - even better with time. the trundle, although still usable, no longer pops up which is most likely due to exceeding weight limits when 2 adult guests slept in 1 bed. there is a lifetime warranty, but shipping is not included. the daybed then had metal springs rather than panels. when in daily use, i would tighten the screws once or twice a yr. if not using solid color bedding, a non-directional print looks best. i had a colorful 'under the sea' print on white children’s bedding in which there was a dash of black in the print when first purchased the daybed and trundle. currently, i have grey gingham sheet sets, a grey with white pinstripe bedskirt, and a white w a grey border stripe duvet. the Milan daybed and trundle has been an excellent investment.
Mary
The product looks very good
Ruff_Customer
Sean was GREAT!!! PHENOMENAL support!! It was a very pleasant experience to have him assist me with my transaction.
Vero
Great experience starting from the salesman. Gave us all the info needed and took his time to answer all our questions.
SweetDreams
A review should not only contain information about the product, but also sales, financial, shipment and delivery. All aspects of our purchase were impressively professional. Time was taken to quantify your sleeping habits, explain the costs, determine the type of delivery service requested and communicating the the delivery company personnel. All of those features were well done. Our product selection of the Estate 7000 Extra Comfort King is not a pull down item to select. Tonight will be our first night thing out the mattress, but I can't expect any less from it.
Mark
As to the products, the Alana and Barcelona platform beds, this is an anticipatory rating based on discussion,pictures, descriptions, and other reviews. I will update my experience with delivery and the product itself down the road. I did want to take a moment to compliment Sean, who I connected with in the morning through the chat function on the site. That lead to a highly professional, confidence inspiring, no pressure call with him. By the end of the day I placed an order for the two beds. The delivery will be a little tricky-- delivery to a vacant home, with a realtor assisting with the delivery and set up, but I have a high degree of confidence that with their regular process and Sean as concierge for the order, everything will work out. Will update down the road.
Rolaid
I worked with Lianna on my purchase. She was thorough and professional. She was so very well versed in the product line and was able to steer me towards a selection that I think both my husband and I both will be happy with. She asked me all the questions needed that are paramount when coming to an online purchase and that I feel confident will be perfect for our sleep patterns. I had shopped for months for a mattress and kept coming back to this company over and over again. And although I haven’t received the mattress and box spring yet, I’m not worried at all about what will be arriving. I’ve done my research and I know this is going to be the perfect night’s sleep for us. If it’s not, I’ve got some time to return it, either for another mattress or a full money back guarantee! Thank you, Lianna for making this purchase a smooth one and for not only knowing your brand, but believing in it as well.
Arlene,  NY
I have purchased 4 Charles P Rogers beds in the last 3 years, on the recommendation of a good friend. These were all replacing other, old mattress. My 3 year old mattress is still going strong I would never buy any other mattress. 1. They are so comfortable. 2. The staff spends tons of time with you, figuring out your needs, and making sure you get what you need, not necessarily the newest. For instance, my son did better on a different mattress than mine. 3. The white glove installation is great. Professional, helpful, on time, cheerful, and helped me get rid of my prior mattress when my building staff was reluctant. 4. We are not an easy crew, my family. Lower back issues, neck issues, you name it; everyone is on the right mattress because you get information on making that selection. 5. It makes going to sleep a fantastic experience, and waking up even better! I never write reviews. I really mean it.
Martin,  NY
I purchased the Madera platform bed about six years ago and it is a very quality piece of furniture. Solidly built, I have moved apartments once and had to reassemble the bed, which was a piece of cake and it's just as solid as the first time I put it together. The tiger mahogany wood is also very beautiful. There's ample space for many under bed containers, which is nice. I would highly recommend this bed.
Cinda
My mattress has not yet arrived, but I wanted to express my appreciation for the customer support that I received from Lianna. She spent much time "chatting" with me, and then proceeded to call me on my phone to provide more detailed information as well as the opportunity to have a better conversation. I feel confident that my continued experience with Charles P. Rogers will be very satisfying. Thank you for hiring personable and experienced support people. It makes all the difference in the world to perspective customers. Sincerely, Cinda Rose
Paul W
My experience purchasing an Estate SE mattress and foundation from Charles P. Rogers was a positive one. I went to the East 59th Street showroom and tried out the various well-made mattresses with the informative assistance of the salesman, Sean S. He allowed me to spend time laying on various mattresses without any pressure to make a purchase. I decided on one of the queen-size Estate 5000 Plus mattress with a 5-inch box spring foundation. Unfortunately, after a couple of months of sleeping on it at home I realized that it was not the right one for me (despite spending so much time trying mattresses in the store). With the assistance of the sales representative, Sean S., and the Customer Experience Manager, Thomas B., I exchanged the original mattress for an Estate SE mattress. The whole experience and process of the original purchase and exchange was excellent. The white glove service provided by the delivery men for both deliveries was very good, too. CPR was concerned that I was a happy consumer and fully satisfied with my purchase of their mattress. They honor their 100 Day Comfort Guarantee, in fact it was extended beyond 100 days due to the suspension of sales and deliveries during the peak of the COVID-19 pandemic in NYC. I recommend Charles P. Rogers for their customer service and a variety of quality mattresses, especially the Estate SE mattress.
Paul W
My experience purchasing an Estate SE mattress and foundation from Charles P. Rogers was a positive one. I went to the East 59th Street showroom and tried out the various well-made mattresses with the informative assistance of the salesman, Sean S. He allowed me to spend time laying on various mattresses without any pressure to make a purchase. I decided on one of the queen-size Estate 5000 Plus mattress with a 5-inch box spring foundation. Unfortunately, after a couple of months of sleeping on it at home I realized that it was not the right one for me (despite spending so much time trying mattresses in the store). With the assistance of the sales representative, Sean S., and the Customer Experience Manager, Thomas B., I exchanged the original mattress for an Estate SE mattress. The whole experience and process of the original purchase and exchange was excellent. The white glove service provided by the delivery men for both deliveries was very good, too. CPR was concerned that I was a happy consumer and fully satisfied with my purchase of their mattress. They honor their 100 Day Comfort Guarantee, in fact it was extended beyond 100 days due to the suspension of sales and deliveries during the peak of the COVID-19 pandemic in NYC. I recommend Charles P. Rogers for their customer service and a variety of quality mattresses, especially the Estate SE mattress.
CINDY
I WAS HAVING GUEST ARRIVE ON VERY SHORT NOTICE AND NEEDED TO GET A MATTRESS FOR MY GUEST ROOM. I CALLED ABOUT 9:00 PM AND SPOKE WITH SEAN IN CUSTOM SERVICE, VERY PROFESSIONAL AND SO HELPFUL IN MAKING THIS POSSIBLE. I RECEIVED THE MATTRESS THE OTHER DAY AND COULD NOT BE HAPPIER, IT'S EXCEPTIONAL! THE QUALITY IS AMAZING, VERY COMFORTABLE, GREAT SUPPORT. THANK YOU FOR GOING ABOVE AND BEYOND AND MAKING SUCH A WONDERFUL PRODUCT.
Eric
Sean was extremely helpful today. We had questions about which mattress to purchase and he did a great job guiding us through their inventory and helping us select the mattress that was best for us. He made sure we got a discount that was offered and expidited the shipping so we would receive our mattress quickly. It was a real pleasure working with Sean today. I would highly recommend Sean when purchasing a mattress from this company. He was polite, well acquainted with their products, and was easy to understand (which isn't always the case when dealing with others over the phone). Since we just purchased the mattress today, I'll have to weigh in later on our satisfaction with the product. However, since the company offers a 100-day satisfaction guarantee, and many others rated their mattresses 5 stars, I'm sure we're going to be very pleased with this product.
dave
I worked with Sean. This was the best customer service ever (and that is not just a mattress company, but any company I have dealt with). Every step in placing the order for the mattress was well done and professional. I cannot wait to have the mattress delivered. I am using their White Glove service. Based on Consumer Reports and their reviews, I believe Charles P. Rogers will deliver a great product and back up exactly what they promised. Dave
Testing,  NY
I am a manager of Olea Hotel, a highly rated, boutique hotel on hillside property in Glen Ellen, CA, We exclusively use St. Regis mattresses in our hotel because of their high quality and durability over time. On a regular basis guests would rave about the comfort of these mattresses, saying something like, "I've had the best night's sleep on this mattress. What is the name of the manufacturer?" On our side, we share the name of Charles P. Rogers with pride. knowing that our valued guests will love their new bed.
Jill,  MI
I have been searching for a good iron bed made in the USA. I have seen many other metal beds made from outside the US and they don't even come close to what is made here. I ordered the "Rutherford" bed and I couldn't be more pleased with my selection. It is very attractive and sturdy. It was also easy to put together. I know that I will be using this bed for many years. It adds the style and grace that I was searching for in my bedroom. The other wonderful thing is that customer service couldn't be better. The gentleman was knowledgeable and thorough when speaking with me on the phone. This is the best iron bed I have ever had the luxury of owning!
Arleta,  CA
I had been looking for an Iron bed with Brass accent for a couple of years. I had seen a few, but hesitated when I read reviews. I wanted both, quality and look, in the same bed. I also needed a design which doesn't have sharp edges as my 72 lbs. dog jumps on my bed to wake me up in the mornings. This bed is exactly what I had been looking for. It arrived in a week well packaged and wrapped nicely. Within two hours, it was all installed and ready for the beddings. The colors are exactly as shown in the pictures. The rustic silver accent designs are perfect complement to the dark color of the bed and the Brass (Gold) designs. It is absolutely a perfect bed. I couldn't have been happier. Once all installed, it is heavy and sturdy so you may consider assembling it right in the spot it needs to go. Thank you for making my shopping experience pleasant!
PaulM,  NY
We were a bit apprehensive in ordering such an expensive bed from an online photo and description, but upon receiving it via FedEx today and assembling it, we are thrilled. It is a gorgeous bed, extremely well built and constructed of high quality materials. The bed happily arrived more quickly than we expected, well protected in its packaging, arrived in perfect condition despite the box being well worn in transit. Even with a bottle of touch up paint (which wasn't needed)! We could not be more satisfied with this purchase or online shopping experience.
Natasha,  WI
We had a task of furnishing tiny guest room where sleigh or curved type head and foot boards would be undesirable as taking extra room in already small space. Locally, I was terrified with overpriced inferior steel tubing "beds". Online, I was overwhelmed with confusing/conflicting reviews either of the product or the merchant. Then somewhere in one of the blogs or discussions by people in similar "searching for the perfection quest" position I was lucky to ran across happy person who was mentioning Charles P. Rogers brass bed. Thus, I have found Charles P. Rogers website by chance and feel lucky to do so. The forged iron beds got my attention as their slim profiles were what I needed to save space in the room, yet quality was of an importance also- I wanted the bed to be passed in generations. I LOVE, LOVE, LOVE my Breton forged iron sturdy, yet airy bed. It is in pristine condition and I hope will become a family's heirloom with time. The craftsmanship is excellent and the customer service is superior. All my questions and concers were quickly addressed and resolved(and I had a lot of questions and concerns as shopping online "item unseen in person" can be hard at times- it was not small item to take a chance upon, after all!) You just don't get this type of customer service anymore and I did not see nothing close to quality in local showrooms(granted, we are far away from major cities.) I would highly recommend Charles P. Rogers to anyone. Hope to be a returning customer soon as second bedroom is being updated!
happy,  CT
great mattress: heavy, firm deep
The Perfect Iron Bed!,  WI
The iron bed I ordered was well worth the wait! I searched multiple stores in person and on line and all were cheap iron beds and were expensive. I found this product to way above in quality for the same price as others that claimed to be iron. This bed looks amazing in my guest room and I'm getting ready to order another for my other guest room :)
R Chase,  GA
I purchased a beautiful durable bed from Charlesprogers in February 2015. I still get compliments on it. My sister recently purchased a new home and wanted to know where I purchased my bed. I recommended your company. Still a satisfied customer all these years later.
Bob M,  IN
Ordered this Mattress because Consumers Reports, outstanding product, my guests could not be happier, extreme quality , the real deal! Bob M
Rachel,  VA
Rather than a review of a particular style of mattress, this review speaks to the steps I went through when buying a mattress online instead of in a store. I found Charles P. Rogers through a Consumer Reports' rating I found online. I used this rating sheet to guide my research, which I did both online and with visits to brick and mortar stores. While I was online at Charles Rogers, the chat box popped up and the customer service rep (Jade Johnson) asked if I had any questions. I usually don't use the chat boxes and rely instead on customer reviews etc but in this case the details she provided about how Consumer Reports makes its decisions for ratings helped me understand the tool I was relying on, which made me feel confident in my decision to purchase a mattress through Charles Rogers. Later that week, I knew I had committed to Charles Rogers but was not sure of the style of the Estate mattress and because Jade had been so informed when answering my questions in the chat box, I called her to finalize my decision. I purchased the mattress over the phone and am happy I used a rep from the showroom floor because I feel like I have a point of contact if needed rather than just a confirmation number once I've checked out online. To sum it up: I recommend using both online tools and the personal touch as a way to feel confident in making your purchase.
Rafi,  FL
A truly firm. sleepable daybed. Purchased the 33" daybed with the Chelsea mattress for our home office. It's great for that afternoon nap, as well as for the occasional overnight house guest. As with any daybed, it doesn't work especially well as a sofa or loveseat replacement --- mainly because it invites napping more than sitting --- but it does serve that purpose in a pinch.
EJRieder,  PA
I had my eye on this bed for a while and I finally bought it a few years ago. I love the lyrical look of this bed - open and organic. It is excellent quality and I had exceptional customer service when I bought it. Highly recommended. I love this bed and I am looking to buy another style soon!
Peter,  CA
I have ordered two of the Madera platform beds, one in queen and one in king, both in tiger mahogany. This is an exceptional bed. The wood is stunning, and the platform panels are upholstered beautifully. Having a truly solid foundation as opposed to wooden slats is something that gives me peace of mind in terms of protecting my mattress, but also adds comfort and function in that my mattress doesn't move around unless I want it to. The bed is also an excellent height for under-bed storage and mattress elevation. I have assembled and disassembled the bed multiple times, and it takes only 10 minutes or so both ways with very few steps, which is remarkable considering how solid and secure it is once put together.
Accellora,  NY
I did a ton of research in getting a new mattress. The craze about foam and bed in a box is very confusing and all of them I had issues with and many reviews I’ve read made me think I’m making a mistake if I bought this. I am fortunate enough to live in NY where there are 2 showrooms for Charles Rogers. I went into one and after speaking with the sales lady she had me try the 9000. It felt good. I went to the 7000 and my back immediately started to hurt. My choice was easy, the 9000 was for me. I told the lady that I need my wife to try it before I buy. No pressure to sell and she made note of that and later in the week my wife went in and loved the store and the mattress. We ended up getting a foundation, cooling encasement and sheet sets. All are fabulous. The white glove delivery was great. It was delivered in the pouring rain and these guys made sure everything was protected without any damage from the rain. Top notch all around. After our first night of sleep things are great and I know this mattress will last us for years to come.
SyrGal6,  NY
After trying various mattresses and stores locally, I checked Consumer Reports. Based on their recommendation and the fact that I had a wonderful experience buying my Rutherford Bed from Charles Rogers in 1997, I felt confident about buying a mattress from them long distance. Although I could not expect the local "three-day" delivery, the short wait for delivery from New Jersey to Central New York was worth it.
Greatnightsleep,  NY
Just heard the commercial on CBS radio which reminded me I am remiss in submitting a review. I am very quick to share my displeasure about a merchant or restaurant etc and my New Year's resolution is to pay it forward when a merchant provides outstanding service. First up - Charles Rogers. Love love love. Products and service. Im fortunate enough to be able to try out the mattresses in person - no clue how you guess otherwise. But that still did not help me because I chose the Powercore Estate 7000. Had it for a month - way too firm. Had to eat crow because my hubby did say get the Powercore Nano. Gave it the old college try - right on up to the almost 30th day. Went to re-test the Powercore Nano and I was sold. Have been sleeping blissfully for 4 months now! GREAT mattress - worth every penny. Also wanted to give a shout out to the delivery guys. I know when I was researching (can there be any less reliable information on any other product on earth than mattresses?) and read lots of complaints about Chas Rogers delivery (to be fair I think these were outside NY). Well in NY they were OUTSTANDING - and believe me that is RARELY the case in NY. Oy could I tell you stories. First time around these guys delivered two mattresses and box springs - one to my mother and one to me. Delivery to second floor of a house - it was a well oiled machine from start to finish including set up of the mattress protector. Same great service when they swapped out my Estate 7000 mattress for the Powercore Nano. I highly recommend these mattresses and this Company! A great little find.
a59cheffy,  AZ
Absolutely a beautiful piece of iron work! Pictures don't do it justice. Really pleased and look forward to sleeping in it for the rest of our lives! Shipped on a timely basis also!
RH,  NC
Beautiful wood. Sturdy construction. BUT one caution: we purchased the king size Fairnoble platform bed. With a thick Stearnes and Foster mattress, the bed is much lower than a traditional bed (and hard on the old back). We are buying a "box spring" or "foundation" in order to raise the level of the bed. With a platform bed, we did not expect to have to purchase a foundation too but it is the simplest way to raise the bed. We would much prefer the bed to have longer legs so that the wood would be more visible in holding the bed up rather than an old fashioned ugly box spring. Although the Charles Rogers website says they can make modifications and special orders, we were unable to find anyone there who knew about special orders. We wanted mahogany blocks to hold the bed higher. The wood is truly beautiful.
Allison H,  NY
Highly recommend this super comfortable mattress. At the end of everyday I am so thankful I have such a comfy bed. It is firm but not too firm, and the surface is such that you don't sink in so it is not too hot. There are special coils so that when one person moves you don't feel it which is great for light vs deep sleepers, etc. I just love this bed and will be a lifelong customer. I am also very happy to support a company whose manufacturing is right next door in my home state of New Jersey!
oversixty,  TX
My husband and I purchased the Estate 9000 Luxury Plush King Mattress w/ low profile foundation. We love the feel and comfort of the mattress. My husband has experienced hip pain with other mattresses (we had a Sleep Number for 10 years) and this does not happen with our Charles P. Rogers mattress. There is only one comment I can make which is personal and in no way reflects negatively on the quality and comfort of the mattress: I am small in frame and not particularly strong, so when it is time to re-make the bed with clean sheets I have to get my husband to help lift the mattress corners because it is heavy. I will say that the type of bed (headboard and footboard) can exacerbate this issue, so it is just a combination of these three factors: my small stature, the bed design, and the mattress weight, which make this difficult for me. Again, this does not reflect anything negative towards how much we enjoy sleeping on this mattress. Perhaps a different styled bed would help a lot, but the one I have is new and I like it!
Greg,  OH
We purchased two Powercore Estate 7000 mattresses and began using them in June 2017. We are extremely happy and pleased with the performance of the mattresses 3 months later. Solid but soft enough for comfort. We read about them in CR and because of past experiences with CR we made the purchase. CR again was right and Charles P. Rogers lived up to its ranking. Pleased to write this review for items and companies that deserve it.
Marty,  PA
I bought the Saint Regis pulse latex mattress, queen size, in March 2017. It was exactly what I hoped it would be: firm but not hard, and blessedly cool. After nearly 7 months of use, I can say it is the most comfortable mattress I have ever bought. It also compares very favorably to the Shifman mattress that I slept on many times at my sister's home. Thankfully, the St Regis pulse latex is much more affordable. It is also rated very highly - and was recommended for me by the gentleman who has over 50 years of experience in the mattress industry and refers to himself as the Old Bed Guy.
PickyFella,  PA
When my old mattress wore out, I started doing research, only to find that there is no consensus on what makes a mattress good or bad. The same mattress can be reviewed as wonderful and terrible. Clearly its a very personal decision, so I gave up on reading and I started visiting stores to try them for myself. What I found disappointed me. First, the sticker shock was intense. And second, even the most expensive models i.e. $4000 were not so very comfortable. I suppose the best of the mattress (of those I did not choose) was a Tempur Pedic Breeze. But it had a bit of a smell and I sunk far enough into it that it became claustrophobic. Turning was an ordeal. It also had a dead feel to it i.e. no bounce at all. The Consumers guide liked Rogers but the closest store is 140 miles from my home. I was tempted to buy (unseen) the Estate 5000 but I decided to make the drive in to Manhattan to be sure. Thank heaven I did. The sales lady on E 59 street was professional and non-pushy. It turns out that the 7000 was just right for me and my lady. I'm 6-2 and 230#, she is 5-9 and 135#. And we both instantly knew we'd found the answer. The delivery was made in about two weeks. The subcontractor was professional and considerate, meaning the crew used booties in my house and were very careful. This crew does not take the old bed so I had to make other arrangements. That was a PITA but the only PITA. The new mattress has NO smell at all. None. It is exactly as firm/soft as the floor model. The support is absolutely perfect for us. There is a hint of bounce which I love. It cradles with just enough resistance to be beautifully welcoming. I haven't slept to comfortably in my memory. AND it was half the price of the competition. I'll update this in a year and tell you how it has worn. So far, it's a dream come true.
Greg,  OH
We bought the 7000 for a little more soft but still firm core. We both had issues with lower backs but in the weeks since we started sleeping on the 7000, the discomfort has gone away. We are very happy with our purchase of this mattress and the bed frames we bought at the same time.
Kyle,  PA
The shipping time for this bed was incredible. My parents recommended the brand and I'm glad I found this more modern design. The assembly was super easy. I'm most impressed with the sturdiness and quality of the wood. The only issue I had was a Paypal tracer payment issue before buying the bed.
sarah,  MI
My Charles P. Rogers Boston Bed was delivered today with the optional white glove set up. I couldn't be more pleased with this beautiful bed. And, the delivery service. I have wanted an heirloom iron bed for 60 years. Never too late. We moved into a lake cottage that just said, do it... It is more than just a piece of furniture. It will be handed down to many generations. This is one happy lady.
Rose,  IL
I am very happy with my Estate 5000 mattress. It's very comfortable. Originally I bought the 7000 but exchanged it because it was too soft. If you like a pillow top the 7000 is for you. The 5000 is listed as "extra firm" but it's not. I would call it medium firm. The 5000 is just right for me. Be aware that you will not receive a refund if you exchange for a less expensive mattress. You'll also pay for shipping. Nevertheless, I'm glad I did the exchange.
Goobie,  FL
I have to review this mattress because of how comfortable it is! We had a sealy that was top of the line but 7 years old. I started having pretty signiifcamt pain. We tried a memory foam mattress that comes in a box which was awful. We next went to sleep number and dropped over $3000 and I had the absolute worse pain in my life! After two weeks I needed another solution. I started sleeping on the couch. After 4-5 mattress stores I was defeated. The cost didn't compare to comfort. I really didn't mind spending money on the thing that I spend a third of my day in that affects the rest of my day. My in laws introduced me to consumer reports. We read up on the Charles p rogers company and mattresses. We were thrilled with the reviews and customer service. The one problem was not being able to try it out first. I went with other reviews and figured we couldn't go wrong with the best with softness and comfort. The one thing that wasn't pleasant was the delivery times. Their shippers only leave the warehouse per delivery area once a month and our mattress took maybe a month or more to come in but timing was accurate just felt like it took forever. The mattress is soft and supportive. After two weeks no more pain and no more meds for sleep. It does take time to soften. It was stiff the first couple nights. But that's what all the reviews said so we waited and now it's heaven. Feels like it'll hold up over time too! It's worth the money to buy it on a whim! They need regional stores to help sell their product!
kate,  DC
Everything about this experience was great! The customer service chat line took care of a change in color and made sure the bed was sent asap as I was under a very short time frame, the delivery was perfect, constructing the bed went quite easily..about an hour or less, and the bed is lovely.