Reviews From Our Customers
Reviews for specific items can also be found on product pages.
I have ordered two of the Madera platform beds, one in queen and one in king, both in tiger mahogany. This is an exceptional bed. The wood is stunning, and the platform panels are upholstered beautifully. Having a truly solid foundation as opposed to wooden slats is something that gives me peace of mind in terms of protecting my mattress, but also adds comfort and function in that my mattress doesn't move around unless I want it to. The bed is also an excellent height for under-bed storage and mattress elevation. I have assembled and disassembled the bed multiple times, and it takes only 10 minutes or so both ways with very few steps, which is remarkable considering how solid and secure it is once put together.
I did a ton of research in getting a new mattress. The craze about foam and bed in a box is very confusing and all of them I had issues with and many reviews I’ve read made me think I’m making a mistake if I bought this. I am fortunate enough to live in NY where there are 2 showrooms for Charles Rogers. I went into one and after speaking with the sales lady she had me try the 9000. It felt good. I went to the 7000 and my back immediately started to hurt. My choice was easy, the 9000 was for me. I told the lady that I need my wife to try it before I buy. No pressure to sell and she made note of that and later in the week my wife went in and loved the store and the mattress. We ended up getting a foundation, cooling encasement and sheet sets. All are fabulous. The white glove delivery was great. It was delivered in the pouring rain and these guys made sure everything was protected without any damage from the rain. Top notch all around. After our first night of sleep things are great and I know this mattress will last us for years to come.
Just heard the commercial on CBS radio which reminded me I am remiss in submitting a review. I am very quick to share my displeasure about a merchant or restaurant etc and my New Year's resolution is to pay it forward when a merchant provides outstanding service. First up - Charles Rogers. Love love love. Products and service. Im fortunate enough to be able to try out the mattresses in person - no clue how you guess otherwise. But that still did not help me because I chose the Powercore Estate 7000. Had it for a month - way too firm. Had to eat crow because my hubby did say get the Powercore Nano. Gave it the old college try - right on up to the almost 30th day. Went to re-test the Powercore Nano and I was sold. Have been sleeping blissfully for 4 months now! GREAT mattress - worth every penny. Also wanted to give a shout out to the delivery guys. I know when I was researching (can there be any less reliable information on any other product on earth than mattresses?) and read lots of complaints about Chas Rogers delivery (to be fair I think these were outside NY). Well in NY they were OUTSTANDING - and believe me that is RARELY the case in NY. Oy could I tell you stories. First time around these guys delivered two mattresses and box springs - one to my mother and one to me. Delivery to second floor of a house - it was a well oiled machine from start to finish including set up of the mattress protector. Same great service when they swapped out my Estate 7000 mattress for the Powercore Nano. I highly recommend these mattresses and this Company! A great little find.
Absolutely a beautiful piece of iron work! Pictures don't do it justice. Really pleased and look forward to sleeping in it for the rest of our lives! Shipped on a timely basis also!
Beautiful wood. Sturdy construction. BUT one caution: we purchased the king size Fairnoble platform bed. With a thick Stearnes and Foster mattress, the bed is much lower than a traditional bed (and hard on the old back). We are buying a "box spring" or "foundation" in order to raise the level of the bed. With a platform bed, we did not expect to have to purchase a foundation too but it is the simplest way to raise the bed. We would much prefer the bed to have longer legs so that the wood would be more visible in holding the bed up rather than an old fashioned ugly box spring. Although the Charles Rogers website says they can make modifications and special orders, we were unable to find anyone there who knew about special orders. We wanted mahogany blocks to hold the bed higher. The wood is truly beautiful.
Allison H, NY
Highly recommend this super comfortable mattress. At the end of everyday I am so thankful I have such a comfy bed. It is firm but not too firm, and the surface is such that you don't sink in so it is not too hot. There are special coils so that when one person moves you don't feel it which is great for light vs deep sleepers, etc. I just love this bed and will be a lifelong customer. I am also very happy to support a company whose manufacturing is right next door in my home state of New Jersey!
My husband and I purchased the Estate 9000 Luxury Plush King Mattress w/ low profile foundation. We love the feel and comfort of the mattress. My husband has experienced hip pain with other mattresses (we had a Sleep Number for 10 years) and this does not happen with our Charles P. Rogers mattress. There is only one comment I can make which is personal and in no way reflects negatively on the quality and comfort of the mattress: I am small in frame and not particularly strong, so when it is time to re-make the bed with clean sheets I have to get my husband to help lift the mattress corners because it is heavy. I will say that the type of bed (headboard and footboard) can exacerbate this issue, so it is just a combination of these three factors: my small stature, the bed design, and the mattress weight, which make this difficult for me. Again, this does not reflect anything negative towards how much we enjoy sleeping on this mattress. Perhaps a different styled bed would help a lot, but the one I have is new and I like it!
We purchased two Powercore Estate 7000 mattresses and began using them in June 2017. We are extremely happy and pleased with the performance of the mattresses 3 months later. Solid but soft enough for comfort. We read about them in CR and because of past experiences with CR we made the purchase. CR again was right and Charles P. Rogers lived up to its ranking. Pleased to write this review for items and companies that deserve it.
I bought the Saint Regis pulse latex mattress, queen size, in March 2017. It was exactly what I hoped it would be: firm but not hard, and blessedly cool. After nearly 7 months of use, I can say it is the most comfortable mattress I have ever bought. It also compares very favorably to the Shifman mattress that I slept on many times at my sister's home. Thankfully, the St Regis pulse latex is much more affordable. It is also rated very highly - and was recommended for me by the gentleman who has over 50 years of experience in the mattress industry and refers to himself as the Old Bed Guy.
When my old mattress wore out, I started doing research, only to find that there is no consensus on what makes a mattress good or bad. The same mattress can be reviewed as wonderful and terrible. Clearly its a very personal decision, so I gave up on reading and I started visiting stores to try them for myself. What I found disappointed me. First, the sticker shock was intense. And second, even the most expensive models i.e. $4000 were not so very comfortable. I suppose the best of the mattress (of those I did not choose) was a Tempur Pedic Breeze. But it had a bit of a smell and I sunk far enough into it that it became claustrophobic. Turning was an ordeal. It also had a dead feel to it i.e. no bounce at all. The Consumers guide liked Rogers but the closest store is 140 miles from my home. I was tempted to buy (unseen) the Estate 5000 but I decided to make the drive in to Manhattan to be sure. Thank heaven I did. The sales lady on E 59 street was professional and non-pushy. It turns out that the 7000 was just right for me and my lady. I'm 6-2 and 230#, she is 5-9 and 135#. And we both instantly knew we'd found the answer. The delivery was made in about two weeks. The subcontractor was professional and considerate, meaning the crew used booties in my house and were very careful. This crew does not take the old bed so I had to make other arrangements. That was a PITA but the only PITA. The new mattress has NO smell at all. None. It is exactly as firm/soft as the floor model. The support is absolutely perfect for us. There is a hint of bounce which I love. It cradles with just enough resistance to be beautifully welcoming. I haven't slept to comfortably in my memory. AND it was half the price of the competition. I'll update this in a year and tell you how it has worn. So far, it's a dream come true.
We bought the 7000 for a little more soft but still firm core. We both had issues with lower backs but in the weeks since we started sleeping on the 7000, the discomfort has gone away. We are very happy with our purchase of this mattress and the bed frames we bought at the same time.
The shipping time for this bed was incredible. My parents recommended the brand and I'm glad I found this more modern design. The assembly was super easy. I'm most impressed with the sturdiness and quality of the wood. The only issue I had was a Paypal tracer payment issue before buying the bed.
I am very happy with my Estate 5000 mattress. It's very comfortable. Originally I bought the 7000 but exchanged it because it was too soft. If you like a pillow top the 7000 is for you. The 5000 is listed as "extra firm" but it's not. I would call it medium firm. The 5000 is just right for me. Be aware that you will not receive a refund if you exchange for a less expensive mattress. You'll also pay for shipping. Nevertheless, I'm glad I did the exchange.
I have to review this mattress because of how comfortable it is! We had a sealy that was top of the line but 7 years old. I started having pretty signiifcamt pain. We tried a memory foam mattress that comes in a box which was awful. We next went to sleep number and dropped over $3000 and I had the absolute worse pain in my life! After two weeks I needed another solution. I started sleeping on the couch. After 4-5 mattress stores I was defeated. The cost didn't compare to comfort. I really didn't mind spending money on the thing that I spend a third of my day in that affects the rest of my day. My in laws introduced me to consumer reports. We read up on the Charles p rogers company and mattresses. We were thrilled with the reviews and customer service. The one problem was not being able to try it out first. I went with other reviews and figured we couldn't go wrong with the best with softness and comfort. The one thing that wasn't pleasant was the delivery times. Their shippers only leave the warehouse per delivery area once a month and our mattress took maybe a month or more to come in but timing was accurate just felt like it took forever. The mattress is soft and supportive. After two weeks no more pain and no more meds for sleep. It does take time to soften. It was stiff the first couple nights. But that's what all the reviews said so we waited and now it's heaven. Feels like it'll hold up over time too! It's worth the money to buy it on a whim! They need regional stores to help sell their product!
california mom, CA
this bed is so beautiful. solid wood and real white leather. so well made. had to wait a month for it but worth it for sure.
The bed arrived well packed and in excellent condition. I was a bit concerned about assembling but did not need to be. I am not a particularly handy person but after reading the directions felt I could tackle it. I was able to complete the assembly in about 40 minutes by myself. The bed is solid and very well made. It is replacing a very inexpensive platform bed made of MDF and veneer that did not last a year. It is all wood and of so much better quality than the previous bed there is no comparison. I contacted customer support once by email and once by phone and the staff are very helpful and professional. The company kept me informed from the time the order was placed until delivery. I am very impressed with this company and the products they sell. I woul not hesitate to recommend them.
I had spent months looking for a daybed. I could not find anything I liked. They were all so cheap looking and didn't like any of the styles. Then came across Charles Rogers and found the daybed I had been searching for.. It is so well made
Lee Y., NJ
I have bought 3 from Charles P Rogers - I would not consider any other company. simply excellent quality and craftmanship.
i went to the manhatten store to try the various mattresses offered. sales person was very knowledgeable, helpful and zero pressure. i chose the power core nano 2. delivery was sooner than expected and the delivery was very friendly and professional. The mattress is easily the best i've ever slept on. after a couple of nights of adjusting to it (the difference between my prior mattress and this was dramatic) i've enjoyed really restful sleep ever since. i'm 6'5 240 lb and am a very finicky side and back sleeper, preferring a firm but comfortable bed. The power core nano 2 is perfect and worth ever dollar.
best bed ever, we bought the queen size ... if you're in the market for a platform bed (no box spring), this simply styled, extremely well-built bed will serve you for years to come. We are very pleased with every aspect of our purchase. We are now looking to buy another of the same style in a twin size - a difficult find for a platform bed. Most bed manufacturers start at the full size, but CPR offers some fine choices for the twin size.
I think this was worth the price. The bed seem well made and is more attractive in person than in the photos. Time will tell but it seems sturdy enough to last, which is what I was hoping for. The storage drawers work smoothly and add a fair amount of storage. Assembly was easier than I expected. As another mentioned it is easy to over tighten the hardware in the wood so be cognizant not to do so during assembly. The only part of the process that wasn't seamless was the delivery communication. The delivery crew was coming from Miami and was running behind and wound up missing the scheduled window, this happens and I wasn't upset over it but I didn't know they were running late and had a hard time contacting the delivery service to see if delivery needed to be rescheduled. I wound up calling the Charles P. Rogers main office in New York and their customer service got in touch with the right people and passed the word, problem solved.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
This is a very nice, high quality bed frame. I bought the california king model with the tall headboard. The headboard is extremely heavy and feels like very high quality. The bed frame is also super sturdy. I would definitely recommend. The only problem I had was with the directions. I had to go rogue in a couple spots because the pictures showed something that I couldn't do with the hardware I had. I had to go to lowes and spend a whole 82 cents on some nuts, but besides that, great bed frame. You are paying for quality here for sure.
The cover fits well and appears to be able to keep the mattress protected.
I saw this headboard in Architectural Digest and wanted it. It came and looked as great as it did in the ad!
This bed is exquisite! I've had it for 6 years and finally had an opportunity to leave a review. The craftsmanship is superb. The quality of the bed is really great. I feel like this is a bed I can pass down through my family. The design of the bed is classic and I feel like a movie star on the bed. If you have good taste, then I would highly recommend this bed!
This is our second Campaign bed. For 15 years we had the full size (now in our guest room) and now have the queen as well. They're extraordinarily beautiful! The older one looks as new as the new one. A tremendous value for something so lovely.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Dealing with Charles Rogers Beds was a delight from start to finish. Placing the order with Don was uncomplicated and easy. The only difficult part of buying a bed from them was which bed to select. They have so many nice iron beds. They kept me informed about my order, so nothing was ever in question. The delivery team from Ukay who set up the bed were polite and efficient. The bed is perfect...we love everything about it. Thank you to everyone involved.
I had these beds shipped to Puerto Rico, all shipping done through Charles P Rogers and it was perfect everything went very smoothly. Shipping wasn't cheap, but worth it. They were easy to but together, the beds came super protected and had everything you needed. Even lovely color crayons for future dings I might put on the wood, thanks :) The beds are beautiful my husband and I love them. We got the dark mahogany and the tiger mahogany. We can not say anything negative about these beds. I did not get there mattresses,we already had, but it sounds like these are very good also. Will definitely consider them next time we are looking for mattresses. Tina was so great in preparing and organizing everything. Thank you so much for the great company you work for and the knowledge you have for the products you work for.
Angela and Carter, NY
From the moment we walked in looking for a new bed for our apartment we were greeted with friendliness and expertise. The staff was knowledgeable, friendly and not they made us feel at home. They answered all of our questions and concerns and ended up helping us purchase two beds (one for the master and one for the guest bedroom), mattresses, and sheets. The delivery was within 2 days and even the delivery guys were amazing. They were so professional and took great care in the apartment and with our furniture. We both highly recommend them to our friends and family and wouldn't think to go to another place when we are looking to purchase more furniture. Not only was the service everything we hoped for, but everything we purchased the quality and the comfort were above and beyond our expectations! The whole experience was flawless and stress free!! Thank you!!
We've had our Nano mattress for about 2 months. We previously had a Tempurpedic mattress, and a sleep number-type mattress, in addition to regular type mattresses. I liked the Tempurpedic, but my husband, who is much larger than I am, did not. The adjustable air mattress seemed like a good compromise, but the top layer covering the air chambers continually needed replacement. (The original pillow top became two gullies in about 6 months.) We tried memory foam toppers but they also became too soft and compressed over time. After enjoying restful sleep for a week on a Sheraton hotel bed, we decided to look for something with individual coils, largely because they seemed to isolate movement well, and that is a big problem due to our size differences. Like many others, I contacted the Old Bed Guy, and he actually recommended the Nano2, because I tend to have hip and shoulder pain from staying in one position too long. I had the opportunity to go to a Rogers showroom and try the different models. In the store, I felt that the Nano2 was just a bit too soft. I wanted to love it, but I think it reminded me too much of my current memory foam top that I was trying to get away from. I chose the Nano because it seemed like a good balance of firm support and cushion. I felt like I could have just closed my eyes there in the store and gone to sleep. When the bed came, I was concerned, because it felt firmer than I remembered, and to be clear, these are firm mattresses! And heavy! We have a difficult stairway to navigate, and it was a struggle. But the first night I slept better than I had in a long while. I think there was a period of adjustment, and there are still some nights that I do have hip or shoulder pain, but these times are far less frequent. (I used to wake up several times a night with pain and couldn't get comfortable, eventually giving up on sleeping.) The real advantages are that I don't feel my husband move or get up from the bed, and I am able to fall back to sleep right away when I do wake up. My sleep is definitely better quality and more continuous. It's hard to describe, but the mattress is both supportive and snuggly at the same time. Definitely a different feel from any other mattress I've slept on. It sort of cradles me back to sleep. I am generally a side sleeper, and I rarely sleep on my back, but the bed is particularly comfortable in that position, and is also very comfortable when I'm on my stomach. It conforms to the body with cushion-y support. It also feels very well made, like it's going to last a long time. I did some research, and latex doesn't break down like memory foam, so I'm hopeful that we don't develop the gullies that inevitably seem to show up in most beds. I think the combination of latex and Nano coils will prevent that. Of course, everybody is different and is looking for different things in a bed, so if you have the chance to try a mattress before you buy, I would recommend that. But if you can't visit a showroom, I would say that these are well-made beds, they are on the firm side, but they also are comfortably soft. You won't be disappointed in the quality, you just have to choose the right comfort level for you.
We ordered the bed frame over the phone and relied on the salesman's overview regarding quality and actual look versus website pic's. He was not misleading, as when we received the the bed frame we were in awe. This model is high quality, has intricate detail and is genuinely gorgeous. Overall, it was a great buying experience with a quality product, highly recommend.
I wrote a very positive review on Oct. 15, 2016, about my experience with my Charleston bed. Despite my 5-star rating, high praise for the bed and unqualified recommendation of Charles P. Rogers beds, my review has not appeared on the website. My guess is that is because I included a caveat to other buyers based on my experience It appears that this company does not want honest feedback available to potential customers. I am now reconsidering my intention to purchase another bed from this company.
I am very pleased with this bed; however, mine was very much not accented with antique brass. It is black wrought iron with extremely dark brown top rails
This bed is everything I hoped for. It's beautiful and very well made. It is a platform bed, so I did have to get used to it being closer to the floor than the tradition height bed frame we replaced with this one
Our other mattress was not that old...it was perfect for 2 months before we would sink into the middle. I went to several mattress stores and was disappointed that the only question was..."is it for yourself or a rental?" Nothing about do you sleep alone or with a partner, are you a backsleeper or side sleeper, do you want pillowtop, firm or soft etc....They brought me to their $2500 mattress - which felt great but I went home to do some research on the mattresses they recommended. I discovered the Charles p Rogers web site...read the reviews...liked the warranty and ordered it without even trying it out. My husband is delighted...we don't sink into the center...it's very comfortable.
Happy Sleeper, MA
After my first lumbar fusion in 1999 I purchased a Select Comfort bed. After 15 years the old Select Comfort (now known as sleep number) was no longer doing for me what I needed. I then bought a memory foam bed back in 2014 and liked it but it was way too hot even with the cooling gel so I went back to my Select Comfort. I bought my new Charles P Rogers Powercore Estate king sized set in July 2016 sight unseen based on the reviews in Consumer Reports. I was nervous about doing it but, after having had two lumbar fusion surgeries, nerve pain in one leg as a result, and neck and shoulder pain from working too much at a computer, I was desperate for a good night's sleep. It did take about three weeks for me to get used to the new mattress and then I realized one day that I was waking up without any pain, for the first time in many years. The best test was that 1 1/2 months after purchasing my Powercore I went on a cruise and spent 10 days sleeping in hotel and ship beds. When I came home and lied down on my Powercore I felt like I was in heaven. YEah I have found the best bed for me!
We had been sleeping on a 6yo Seeley mattress that had sunk on one side in the first year and the company would do nothing. We finally had had enough and bit the bullet and purchased the Nano. When I called to place an order the saleman answered all my stupid questions and was very helpful. It did take about 3 weeks for delivery since I had missed the last CA shipment by 2 days. I did not realize how bad it really was until sleeping on our new Nano. It was a bit of an adjustment with it being firmer than our old one but after a week I noticed my back did not hurt when I woke up. Thank You "Old Bed Guy" for helping us with our decision, we would not have done it without you. The ONLY thing that could make it a better experience is a lower price but if this holds up as good as they say I will not be disappointed and will purchase again. TY Kat
It took no time to receive our bed and customer service was fantastic both through email and on the phone. We bought the Queen sized Solide Platform in the espresso finish. This bed is gorgeous. It's very easy to assemble, instructions are clear and it took no time at all. I was very impressed with the craftsmanship and I love the fact that is doesn't have slats but instead these great, padded panels. I also love the size of the feet and the fact that they're fully covered on the bottom as to not scratch the floor. Just a gorgeous bed and we will definitely return to CPR in the future !
After sleeping on the Powercore Nano2 mattress for more than three months, climbing into bed is still a special event. (And I do mean "climbing" because this is a tall mattress.) Like most people, I was uneasy about buying a mattress online without trying it out first, especially since sleeping on even moderately soft mattresses aggravates my back problems. But I came to the realization that my previous mattress was too firm and that I needed to replace it. So I decided to trust the independent uniformly positive reviews and give CPR a try. It was the right decision. For me, an averaged sized guy with a crap back, this mattress provides the right amount of support while still being compliant enough to allow me to sleep comfortably on my side. Although it took me a good two months to adjust to it, I find that I am sleeping better, with much less tossing and turning than before. I should also add that the delivery service was excellent. There are two things that I wish could be improved: There is a slight lack of edge support, so that I feel a slope when I lie near the edge of the mattress. Also, the queen size mattress is heavy, making tucking in the sheets a bit of a challenge. I am not looking forward to rotating the mattress either. But I suppose that these characteristics are inherent to the construction, which seems to be first rate, and I can live with them. Only time will tell if the mattress holds up, but if it does, this mattress is as close to perfect as I could reasonably expect.
I bought this Solide Platform Bed in Tiger Mohagany about 8 years ago, and it is still my favorite bed frame ever! The wood is great quality, and is very sturdy, but yet I can take it apart and move the whole thing into a different room all by myself! I am planning to get another one soon. I highly recommend it!
This mattress is worth every penny. Best sleep I've ever had. I was planning to buy a less expensive model, but then I spoke to a sale representative. She asked about my partner and I's sleep habits, ages, and physical conditions/injuries. Upon learning about my chronic shoulder pain, she recommended the Nano because of its construction and extra newly-designed baffling in the top layer. She even emailed me a cross section diagram of the interior of the mattresses I was considering so that I could see the difference in their construction. I trusted her suggestion but then, in between ordering it and when it arrived, I was concerned it wouldn't be right: perhaps it would be too squishy or not worth the cost of the upgrade. My worries went away after my first night's sleep on it. This bed provides support evenly along the body without being stiff. It doesn't squish or noticeably conform to the body. Rather, it provides even support horizontally and vertically for both sleepers. We bought the queen and have never slept better. We don't even feel one another roll over in the middle of the night. We've only had it for 3 weeks now, but it certainly feels like it will hold up for many years to come. Tip: If you are considering buying online, talk to a customer service representative so that they can help you make the best choice. They know their stuff. And it makes a huge difference, especially when you can't actually lie down on the bed in which you are going to invest.
This is the best platform bed I've ever owned. It's solid construction and high quality wood make it one of those pieces you'll never want to pass along. I have a modern eclectic style and was a bit concerned this was going to be too heavy/lodge-like, but it's not. It's look beautiful with crisp white bedding, on our honey-colored hardwood floors, and against our "seacliff heights" (Benjamin Moore) blue walls with white trim. I was also concerned that the "tall" would be too tall in our bedroom with somewhat low ceilings but with the Nano mattress, it provides the perfect amount of height for a backrest without being oppressive. The picture on the website must be a tall headboard with a thinner mattress because less of our headboard shows. One tip: When assembling, the directions do not say how to attach the side beams to the head and foot boards. We struggled for way too long trying to figure it out and the step is very simple - place the screw that attaches the side beams to the headboard into the headboard FIRST and then fasten it to the side beam using the "wheel" mechanism on the side beam. Same for the foot board.
Overall Rating: 4 Stars. Let's talk the three items that make up this rating: Customer Service, Delivery, and the Product (Nano 2 Mattress). Customer Service: Don is a NJ guy including attitude and tone. If you get that, you are OK with his demeanor. He provided the necessary information, was direct, and was prompt with the order. He didn't go beyond, but he didn't slack either. When there were delays with the shipping, he did return a phone call. Sadly, there was not any follow-up post the initial order. Customer service didn't notify me when the mattress didn't make the first truck, thus delaying another two weeks. I had to call care and even then, it took three phone calls to get full information. No call to see if the order was delivered and if I was satisfied. This experience would therefor result in a two - three star for Customer Service. Delivery: The mattress was not shipped on the originally committed shipping date. No contact was made to inform the customer. Only after calling customer care, did I finally get a return call to explain what had transpired. The delivery did occur on the next available date and at the right time. Having worked in the transportation business, their service was sad to see. First, they dropped, yes literally dropped the mattress off the back of the truck, landing on its side from a height of 4 feet. It did have a slight tear in the packaging but after inspecting, there wasn't any damage to the mattress material. They struggled to get it in the house and up the stairs. I had to assist. They did remove the packing material (plastic liner and then paper wrapped) and place the mattress on the box frames. Delivery is probably two stars. Mattress: The mattress is exactly what I expected. Firm but has give for side and belly sleepers. Back sleepers will love this mattress. It isn't plush or one you "slip into." It has support with appropriate give throughout. It is a heavy mattress and appears to be well constructed. The one negative would be the edge roll/slip where there isn't support within 1-3 inches of the edge. Otherwise, after 30 days, we are happy with the mattress although time will tell. Mattress: 4-5 Stars.
King size Powercore Estate 9000. We have been sleeping on our new bed for about 3 months now. 6' 245lbs 41 yo man, and 5' average build 32 yo female. I'll be honest...we gave away a top of the line 2008 Tempurpedic and I missed it the first week. My wife absolutely loved the bed from day one. While it wasn't as comfortable as the tempur pedic from the beginning after a week or so you truly adapt. I had back surgery in 2007 sciatic stuff and since have 2 pinched nerves on the other side. Tempur became brutal to sleep on. Zero support. This power core estate 9000 has been nothing but heaven sent. Best thing I've ever slept on. My wife loves it as well and we both wake up pain free whereas the tempur had us waking up miserable. This CPR bed is one of the best purchases I've made except for my wife. Bahahaha. I kid. But the bed truly is phenomenal and life changing. Do yourself a favor and believe that sight unseen there is a true company that provides superior products out there today. Listen, I research a pair of socks before I buy them. I read reviews, and chec into finite details. I was so desperate for a good night's sleep that I pulled the trigger on this deal and COULD NOT BE HAPPIER. Thanks to the best representative at CPR - William's knowledge and constant reassurance when I would call and ask questions as I was in fear while waiting on the bed. You can't go wrong with such a great product and company. Give these turkeys a chance to earn your business and you will be forever grateful or my name's not Orville Redenbacher. It is deeper than you think so be prepared with your deep pocket sheets...to get extra extra deep pocket sheets. Lastly my wife is pregnant with our first child. Thank you CPR!! We are stoked. It's all about your bed. Whoop!????????
I'm glad I ordered this encasement, feels very good, excellent quality, very easy and smooth to put on
Product as described. I like the fact that it doesn't restrict the feel of the mattress.
Sheets as described. Washed and dried well.
Espresso mahogany finish is just what I wanted. The platform fits well in the frame and and the mattress does not shift. Instructions for assembly were easy to follow.