Ordering was great in store. Helpful and knowledgeable. The build process was slow.due to instructions that could be clearer. (I had to assemble and disassemble a couple times due to confusion). I called and was sent a video for the frame that was helpful. I did receive two foundations and I need the one that I didn’t use (or pay for) to be picked up.
I bought a bed frame, mattress and box spring. The product itself is fine - no complaints. However, the delivery experience was problematic. It took three deliveries to get the complete bed assembled. The delivery men were not to blame - they were doing their best at 8:45 PM for the first delivery and a similar hour for the second. Their truck malfunctioned on one of the scheduled dates. For the sake of the customer, management should ensure that appropriate resources are in place, whether that be people or equipment.
CPR customer service immediately responded to few missing bolts and sent us immediately. We are happy with their quality metal bed and their customer service. Hope they will continue to build the hand forged metal beds.
I had an issue with the product. It was handled quickly and fairly. I would purchase again from Charles P. Rogers.
So far, so good. My new king mattress and two twin box springs were surprisingly easy to assemble, although the foam in the loose topper slid down into it's quilted outer cover when stood up on its side while wrestling the mattress up into the bed frame. I'd also been told that the topper attached to the mattress with a zipper but the only zipper I found was on the underside of the topper cover to allow the cover to be removed presumably for cleaning. Was I misinformed about the topper connecting to the mattress?
I cannot say enough NICE comments about the staff and their mattresses and bed frames at Charles P Rogers! This is the fourth purchase I have made from Charles P Rogers and this time I REALLY needed assistance and Erik came through for me🙏
I needed to replace the gorgeous king mahogany sleigh bed my husband and I purchased over 10 years ago with an automatic adjustable bed. Well, Charles P Rogers does not happen to sell adjustable beds, but I did order a VERY beautiful wrought iron headboard from them. Problem being I needed a crew to disassemble the sleigh bed and did not want to hire people who were not vetted by a company that I KNOW AND TRUST. Eric is taking care of all the gritty stuff and I just need to let them in and do their magic and get me into my new bed. I have purchased 3 mattresses and two frames, one of which is a beautiful brass bed frame for my mother in law and she LOVED the set! Personally, I feel comfortable referring
Charles P Rogers to anyone looking for a mattress or bed frame! Thank you so very much Erik for your very KIND assistance!
My experience with Charles P. Rogers has been excellent from start to finish. The delivery crew was professional and amazing. This purchase is the 4th and 5th iron bed that I have purchased from them!
We recently purchased the Rutherford iron bed--headboard with footboard and rails. Black finish. Could not be happier. It is a gorgeous. Minimal yet so elegant. Just the look I was going for. And very high quality. In fact, a retired tool and die maker, it actually brought tears to my husband's eyes when he assembled it. This kind of quality is hard to find these days. Also be aware the rails are custom made for the bed so make it extra special. Do not hesitate to purchase from this company. Customer support is also there for you. Real people who care.
Just a suggestion, and maybe we missed it, we'd love to see a stamping or the name of your company on the frame somewhere!
--With kindest regards
Shams helped me with a purchase of a new mattress. He kept me at ease & helped me all throughout the process. Very kind & personable employee. Give this man a raise.
This is my second Charles Rogers bed and I love it so much. Got a double size for a small guest room in my cottage-style home. Perfect!
This is an amazing bed! Right away I could see the quality and pride put into this bed as we were unpacking the parts. Super easy to assemble with awesome directions that walk you through step by step. I am saving right now so that we can buy another on for my son. Seriously, you just don't find quality like this anymore!! Awesome - awesome product! Can't wait to buy another bed from this company!!!
The sheet sets come packaged in the same material used for the sheet sets. The cloth sack is a nice feature, if you plan to store your sheets in the
This bed is absolutely gorgeous. The mahogany wood compliments the leather perfectly. The headboard is also extremely comfortable to lean against. This bed is very elegant. It becomes the focal point of any bedroom. But most importantly, this bed is very well made. I actually felt the difference during my first night sleeping on it. This bed is solid and supports my mattress and boxspring very well. This is the only bed I will ever need. Well worth the investment. \
The bed is great -- nice finish, good quality, and solid frame. The bed was manufactured and delivered within estimated time frames, the shipment packaging was solid, and company communications/updates were timely. Most importantly, the bed is comfortable and looks beautiful in the bedroom. All of these things were expected, given the not inconsiderable price of the bed. HOWEVER...for the price paid, we expected better service. I believe that bed set up (or at least un-boxing, to allow inspection of goods before signing for delivery) should have been included in the cost of this bed.
This product is expensive but it is the only item I could find that was long enough to accommodate a day bed. The fit is perfect and the quality is good. I would give the product 5 stars but for the price.
Looks every bit as good as the photos. I was not prepared for the quality of the construction. I appreciate fine woodworking and quality furniture, and I did not expect this level of quality from a catalog bed or any bed at this price. It is beautifully built, and very well engineered. Great product.
The quality of the Natural Linen Bed Skirt is excellent and flows beautiful on our CPR wrought iron day bed. I have purchased many pieces of furniture as well as linens from Charles P. Rogers and continue to highly recommend their products to my friends and family.
Excellent Bed. I got it in the gold wash...Very unique. Everyone loves it, and the quality is great.
I had been shopping for a platform bed for over a year. Though I was hesitant about ordering via the internet (i.e. site unseen), it was a seamless experience. Delivery and set up were as expected. Could not be happier.
I have told all my friends and family about your 400 thread count sheets. I was skeptical about the quality when I placed a phone order but all my sheet needs will come from you guys in the future. I now know for sure what i suspected all along. Department store sheet sales are a big scam. The quality of your sheets is amazing and the price was even more amazing. I will definitely be a repeat customer.
This bed is gorgeous. Solid, thick wood, well crafted. The only thing that would make it better would be matching furniture to finish the room