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Ordering & Shipping



      Order online, call 1-800-582-6229 or visit
one of our factory showrooms.

Order online, call 1-800-582-6229 or visit one of our factory showrooms. In order to provide the highest level of service and accurate product information our policy is to sell direct rather than through outside web, retail and retail marketing services. Whether you order online, by phone or visit us in person, we're here to help in any way we can. Our staff is well versed in technical aspects of all our products and is equally qualified to assist you in selecting the right style to suit your specific needs. You can contact us by email and we'll get back to you right away or call us at 1-800-582-6229 weekdays 9am-8pm, Saturday 10am-7pm and Sunday 12 noon-6pm Eastern Standard Time

Our Price Markdowns
All products on our website are currently in production, allowing us to offer substantial savings from our regular made-to-order prices. Price markdowns are available for a limited time only and are subject to change without notice. To take advantage of this special, limited time pricing we encourage you to order today.

Delivery
Items that are in stock are ready to ship within a few days. When you add an item to your cart, availability is shown next to each item on your order.

Where We Deliver
Shipment to most continental U.S. addresses is made by our own trucks or carriers that specialize in furniture delivery. We take care of all the arrangements and you will be contacted when the delivery is scheduled to be made. Shipment to remote locations, off mainland, Hawaii, Alaska, Canada and international addresses is easily arranged (give us a call for a quote).

Delivery Service Types
Depending on weight and size, items are shipped one of two ways to most continental U.S. addresses: White Glove or Express Delivery. The “Shipping Class” on each product page specifies the type of delivery.

White Glove Delivery
Applies to many of our products and is available to most addresses in the continental US.
  • - Delivered to the room of choice in your home
  • - Un-packaged
  • - Assembled
  • - Packaging debris is removed.
Preparing for delivery:
  • - Space should be cleared to allow unpacking and set up.
  • - Mattress only purchases, the bed frame should be empty, ready to have new mattress or mattress set placed into position.
Optional services:
  • - Old mattress removal and old mattress disposal is available in most locations for an additional charge. Charges vary depending on local recycling costs in delivery area. For more information give us a call at 800-582-6229 or email info@charlesprogers.com.
  • - To deliver up more than two flights of stairs give us a call at 800-582-6229 or email info@charlesprogers.com. We’re here to help.
Rates are based on weight, size and complexity of assembly:
Class B
Twin
Full
Queen
King
Cal King
Headboard
225
275
275
275
275
Bed
250
300
300
320
320
Bed Storage Base w/Drawers
275
325
325
345
345

Class C
Twin
Full
Queen
King
Cal King
Headboard
195
245
245
275
275
Bed
275
315
315
335
335

Class E
Daybed or Trundle Bed
170
Daybed or Trundle Bed including 1 mattress
205
Daybed or Trundle Bed including pop up trundle
205
Daybed or Trundle Bed including pop up trundle & 2 mattresses
305

Class M
Mattress - Twin, Full, Queen, King
200
Mattress with Foundation - Full, Queen, King
235
Clearance items are delivered to your door and do not include extra white glove services.

Express Delivery
Delivered to your door. Applies to items where size and weight allows faster, more economical shipping. Available to most continental U.S. addresses.
Rates reflect differences in size and weight:
Class A
Twin
Full
Queen
King
Cal King
Headboard
125
175
175
175
175
Bed
175
225
225
225
225

Class P
Twin
Full
Queen
King
Cal King
Headboard
85
100
100
115
115
Bed
85
100
100
115
115

Class D
Daybed or Trundle Bed
150
Daybed or Trundle Bed including 1 mattress
195
Daybed or Trundle Bed including pop up trundle
195
Daybed or Trundle Bed including pop up trundle & 2 mattresses
285

Class L
Bed Linens/Mattress Covers Flat rate $19 per order.

Class F
Table  
65
Table (pair)  
95
Bench  
65
Universal drawers (pair)  
65

Class DM
Twin or Daybed Mattress - 33" or 39" (twin)
125

Class T
Mattress Topper Twin/Twin XL 75 Full/Queen 105 King/Cal 125

Additional Express Delivery Options
  • - Express Service may be upgraded to White Glove Delivery for an additional fee.
  • - Orders with a combination of White Glove and Express delivery items will be shipped via White Glove Delivery carrier. For example, where mattress is White Glove with set up included and bed is Express without assembly, bed assembly is available for $100.

100 Day Mattress Comfort Guarantee
Let us know if you're not comfortable! Our 100 Day Comfort Guarantee let's you exchange your mattress for a different model of the same size, or return it for a refund. If new one is more expensive, you only pay the difference. If less we refund the difference. Simply contact us within 100 days of delivery and we will gladly make it right. Custom orders and flex mattresses are not eligible for exchange or return. Policy effective for new orders placed 8/31/2018 or after.

Mattress Warranty
Each of our mattresses has a model specific warranty. Please inquire with a sales representative for model warranty specifics at 800-582-6229.

Lifetime Structural Warranty on Beds
The built in steel structural support used in our beds is guaranteed against manufacturing defects for as long as you own your Charles P. Rogers bed. Simply return it to our factory and we will repair or replace it at no charge exclusive of transportation costs. Our service department is always available to dispense advice and touch-up supplies or to arrange non-warranty repairs.

Returns and Exchanges
If your order is delivered damaged you should contact us immediately and we will arrange for a replacement at no additional cost.
To exchange a mattress please see our 100 Day Mattress Comfort Guarantee.
If you would like to return an item other than a mattress covered under or 100 Day Comfort Guarantee policy we require that you contact us within 10 days of receiving it.
  • - Return items must be unused and in original condition.
  • - Returned furniture is subject to 20% refurbishing fee.
  • - Sheets, mattress protectors and encasements may only be returned if not used and in original package.
  • - Any original delivery charges and service charges are not refundable.
  • - Additional return fees may apply in remote delivery areas.
NOTE ON WOOD & METAL FINISHES: We have done our best to provide useful and accurate information. As with all unique, handmade items- descriptions and photographs may not exactly match the actual product due to natural variations in materials, the hand finishing process and the limitations of color printing/computer monitors and browser settings.

Custom Orders
As a small company who manufactures and sells our own products we are able to accommodate a wide range of special needs on a timely basis and at reasonable rates. Our sales staff is knowledgeable and well qualified to discuss your requirements. Examples of some of the more common services we provide are listed below:
  • - Twin and Full extra long beds (80")
  • - Alternate finish colors
  • - Alternate woods and veneers
  • - Split Queen mattress foundations and rail systems
  • - Polished brass finishes
  • - Water bed frames
  • - Higher or lower bed rail systems

Customer Service
Our Customer Service department is ready to help you with any questions you may have.  Please call 1-800-561-0467 Monday through Friday 9-6 or email us at info@charlesprogers.com.




2X Savings Details
Extra 10-20% off everything
AND Free Shipping!
• Extra 10% off orders up to $999.99
• Extra 20% off orders of $1000 or more
• Free Delivery on orders of $299 or more
to most addresses within the continental US.
(includes White Glove Service on Mattresses)
And... 100 Day Mattress Comfort Trial
Exchange your mattress for a different model of the same size, or return it for a refund. No penalty. Just pay or get a refund for the difference in price! Simply contact us within 100 days of delivery and we will gladly make it right! All new orders eligible.
Extra savings from sale prices plus Free Delivery means you save up to 50% off regular made to order prices on everything except clearance. Clearance items discounted up to 60%.
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© 2018 Charles P. Rogers. Charles P. Rogers® is a registered trademark of Charles P. Rogers & Co., Inc.