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Valued Friends and Customers,
UPDATE 4/1/2021: All of our showrooms are now open! You can find hours and directions here.
You can also live chat on our website or call to ask questions 9am to 9pm seven days a week at 1-800-582-6229..
The Covid-19 situation is still evolving. No matter the change, our first priority will always be the health and well being of our customers, staff, and partners. We are monitoring and adapting all health and safety recommendations as currently expressed by Federal, State, and Local authorities. We will be updating our procedures and policies as required for the health of our communities.
As always, our master bed makers, warehouse, and support teams are still on the payroll, ready to provide safe, reliable service.
We've been making beds and mattresses in New York since 1855.
Over that long history, we've been through good times and bad.
And have learned again and again, working together, the American spirit will always prevail.
These days a good nights' sleep is more important than ever and we're here to give you exactly that.
- The Charles P. Rogers Team
Getting comfortable
It's totally normal to be uncomfortable at first on your new mattress. Many of us adopt poor posture on our old mattresses. The Powercore spring unit in our mattresses are designed to keep your body in alignment and provide long lasting comfort. The Powercore is also exclusive to Charles P. Rogers, so you've never felt anything like it before.
It's akin to breaking in new shoes- you get used to the mattress, as the mattress comforms to your unique shape.
That's why we have the required 30 day adjustment period, because many customers report their initial discomfort goes away after the first 30 nights.
Comfort Guarantees
+ 100 DAY COMFORT TRIAL
Your comfort is Charles P. Rogers' top priority. Our 100 Day Comfort Trial lets you exchange your mattress for a different model of the same size, or return it for a refund.
Applies to St. Regis Latex, St. Regis Memory Foam, Biltmore, Estate Classic Firm, Estate 5000 Cushion Firm, Estate 5000 Plush, Estate 5000 Plus, Estate SE, and Estate SE-GL models.
A) The 100 Day Comfort Trial requires you to try your mattress for 30 days from the receipt of the mattress. The Powercore spring units in our mattresses are designed to keep your body in natural alignment and provide long lasting comfort. If you are still not satisfied after 30 days, you may return it for a refund.
B) You must unbox the mattress within 14 days of receipt.
C) Guarantee is limited to one return mattress or exchange per household, per year.
D) Returns that fall under the comfort exchange policy are subject to a $199 recycling fee. Refunds are issued AFTER the mattress is received in clean and undamaged condition.
E) White glove delivery and setup service fees are non refundable on all purchases.
+ LIFETIME MATTRESS COMFORT GUARANTEE
Your comfort is Charles P. Rogers' top priority. Our Lifetime Mattress Guarantee lets you exchange the cassette(s) of your Lifetime mattress to achieve your desired feel.
Applies to Lifetime 8, Lifetime 9, Lifetime 10
A) The Lifetime Mattress Guarantee requires you keep your cassette(s) for 30 days from the receipt of the mattress. The Powercore spring units in our mattresses are designed to keep your body in natural alignment and provide long lasting comfort. As a result it may require some time for your body to adapt to the proper support.
B) You must unbox the mattress within 14 days of receipt.
C) Guarantee is limited to two cassette replacements within a 365 day period after receipt of mattress. Defective mattress units will be repaired or replace at no charge. 100 day comfort trial does not apply to Lifetime 8-9-10 models.
Tips on adjusting
- Give it some time - make sure to sleep on it every night. Even consider reading and watching TV from bed to spend extra time.
- Brand new materials often soften slightly, like a nice pair of shoes it will comform itself to your body shape. The more time you spend on the mattress, the faster this will happen.
- Make sure your mattress has proper support with either a platform bed or new foundation
- Rotate your mattress head to foot often to ensure it breaks in evenly.
Still Not Comfy?
If you are past the 30 Day Adjustment period, and within the 100 Day Comfort Trial, you may return or exchange your mattress.
Comfort for a Lifetime
Rogers Lifetime mattresses are designed to never need replacement, including comfort exchanges. Our revolutionary comfort cassette system allows you to personalize and find tune the surface comfort of your mattress.
- If, after your first night, your Lifetime mattress feels too firm, unzip the top cover and flip the cassette to the blue side.
- If, after your first night, your Lifetime mattress feels too soft, unzip the top cover and flip the cassette so the blue side is on the bottom.
- Still not comfortable? Lifetime mattresses include two cassette exchanges within the first 365 days after delivery. If you're not comfortable after 30 days, please contact us.
